Job Summary:

Job Description:

• Develops business process models for new or revised processes to document workflows and support continuous improvement.

• Conducts requirements‑gathering and process‑development sessions with business representatives to capture accurate business needs.

• Maintains business requirements, User Acceptance Testing (UAT) scenarios, and process documentation to ensure clarity and alignment throughout the project lifecycle.

• Supports the development of change management materials to ensure a seamless transition for business users to new tools and technology.

• Collaborates with IT/OT teams to understand software lifecycle changes and assist in integrating updates into business processes.

• Identifies basic data analysis needs to support understanding of business problems and decision‑making.

• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.

• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.

• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Additional Job Description:

Education

• Bachelor’s Degree in Information Systems, Computer Science, Information Technology or a related field from an accredited university.

Experience

• 3 years of experience in business or data analysis, including data modeling.

• Experience with asset management and work management enabling technologies, preferably within the utility sector.

• Experience with Business Process Model and Notation (BPMN 2.0) is preferred.

Competencies (Skills)

• Excellent analytical skills with the ability to break down issues and assess risks, benefits, and impacts.

• Strong initiative with the ability to act proactively and own outcomes.

• Demonstrated ability to apply sound judgment in decision-making.

• Proven ability to manage and resolve conflicts effectively.

• Solid skills in MS Office applications, particularly Excel, to support analysis and reporting tasks.

• Knowledge of engineering tools, asset information collection workflows, and the utility network asset lifecycle.

• Strong interpersonal and communication skills, with the ability to work effectively across diverse stakeholder groups.

•  Solid understanding of the capabilities within the core business technologies leveraged by the organization and its relation to the business processes.

• Strong English communication skills (both oral and written).

Licenses/Certifications

• Valid driver’s license

• International Institute of Business Analysis (IIBA) certification is preferred.

Travel Requirements

• 20%

Physical Demands:

• Stationary Position: Constantly

• Pushing/ Pulling/ Reaching: Never

• Kneel: Never

• Grab: Never

• Bend: Seldom

• Lift/Carry over: 0 - 15 pounds

Working Conditions:

• Wet or humid: Never

• Working near or on moving mechanical parts: Never

• Working near or on heavy machinery: Never

• Working in high places: Never

• Exposed to fumes or airborne particles: Never

• Frequency of working in outdoor weather conditions: Never

• Work with electricity: Never

• Loud noise conditions: Never

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.