What success looks like in this role:

Key Responsibilities

• Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.

• Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements.

• Translate customer-specific business needs into clear technical requirements and implementation plans.

• Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities.

• Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools).

• Act as a liaison between technical teams and customer-facing teams to ensure smooth onboarding experiences.

• Support configuration and integration of platform components within customer environments.

• Analyze solutions performance, customer usage, and product metrics to identify improvement opportunities.

• Identify and drive automation opportunities within onboarding and deployment processes.

• Operate within ITSM / Service Desk environments to support onboarding-related incidents, requests, and changes.

• Participate in Agile ceremonies, ensuring alignment between deployment and development teams.

You will be successful in this role if you have:

• Strong technical background with solid understanding of system architecture, product design, and platform solutions (supported by a degree in Informatics and/or 5+ years of experience working with IT solutions).

• NV1 security clearance required.

• Good understanding of IT Service Desk environments, support processes, incident/request management, and operational workflows.

• Strong analytical skills with the ability to work with product and onboarding metrics.

• Proven experience in onboarding, implementation, or deployment-focused Business Analyst roles.

• Ability to translate customer requirements into technical specifications and scalable solutions.

• Experience with process mapping and diagramming tools (e.g., Visio or similar).

• Experience writing detailed user stories and technical requirements.

• Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, BMC Helix, other.

• Familiarity with APIs and system integrations.

• Understanding of CI/CD principles and modern software development practices.

• Beneficial to have experience working with AI tools and solutions leveraging Large Language Models (LLMs) and related AI technologies.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected]. US job seekers can find more information about Unisys’ EEO commitment here.