Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Business Strategy & Initiatives Manager is a key contributor within Global Operations, partnering with Line of Business leaders, Process Owners, Change Management teams, and data partners to drive strategic initiatives, process optimization, and measurable business value. This role brings together process design, initiative execution, advanced analytics, and value storytelling to support enterprise transformation, operational excellence, and a process-driven culture. This individual owns initiatives end-to-end — from discovery and assessment through solution design, implementation, value realization, and executive communication — ensuring that strategy, process, technology, and data are aligned to deliver outcomes that matter. The ideal candidate is a strong influencer and trusted advisor, equally comfortable challenging the status quo, analyzing complex data, building executive-ready narratives, and leading cross-functional stakeholders through transformation.

Key Responsibilities
Strategy, Process Design & Initiative Execution
• Partner with subject matter experts, Process Owners, and Change Management teams to maintain an end-to-end view of business processes.
• Analyze current-state processes, challenge assumptions, and design optimized future-state solutions.
• Build and execute strategic initiatives aligned to enterprise priorities.
• Implement solutions that reduce risk, improve efficiency, and enhance controls.

Value Discovery, Analytics & Insight Development
• Lead process assessments through a value lens and define KPIs and success criteria.
• Translate business challenges into Statements of Value.
• Perform data analysis to identify opportunities and quantify impact.

Dashboard Design & Data Enablement
• Design and build executive-ready dashboards using Power BI or Tableau.
• Optimize existing data models, calculations, and visualizations.
• Partner with data teams leveraging APIs, databases, and SQL.

Stakeholder Engagement & Executive Communication
• Engage business leaders and executives to deliver strategic outcomes.
• Facilitate workshops and stakeholder interviews.
• Develop and present executive-ready insights and recommendations.

Standardization & Capability Building
• Standardize value frameworks, reporting templates, and delivery methodologies.
• Document and share reusable playbooks and best practices.
• Promote a culture of continuous improvement and data-driven decision-making.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Skills:

• 8+ years of experience in strategy, process improvement, analytics, or consulting.
• Strong leadership and influencing skills within matrix environments.
• Advanced proficiency in Power BI and/or Tableau.
• Strong analytical, communication, and executive presentation skills.

Desired Skills:

• Data analytics certification (Power BI, Tableau).
• Experience in process intelligence or digital transformation.

Skills:

• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization
  

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