All current City of Sarasota employees must apply to job postings on the internal career site.

Come work at a place where employees of the City serve with Excellence and Pride!

NOTE: The City of Sarasota is an Equal Employment Opportunity, Veteran, E-Verify and Drug Free Workplace employer. Click to view the City's Veterans Recruitment Plan. Click to view a the City's Educational Equivalency Statement.

Department:

Employee Type:

Time Type:

Salary Range:

Job Posting Period:

Job Description:

Overview

To provide customer service in the sale of tickets to Van Wezel Performing Arts Hall (VWPAH) performances, answering telephone and personal inquiries and assisting VWPAH patrons and visitors by promoting a courteous, respectful, and pleasant environment for the enjoyment of performances in the Hall and in surrounding areas.

Essential Functions

• Makes ticket sales from telephone orders and box office visits.

• Researches transaction problems and makes corrections, exchanges, and issues duplicates, as appropriate.

• Makes postings to computer and compiles daily reports on cash and credit card sales.

• Assists patrons and visitors at the front desk and in response to inquiries and comments.

• Provides safekeeping for lost and found items.

• Operates the Van Wezel Call Center Telephone System.

• The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.

Minimum Qualifications

• High School graduation from an accredited high school or GED

• Six (6) months of customer service experience.

• Basic knowledge of computer functions and light clerical work is desired.

• Must be able to handle cash, or box office, and perform computations accurately and efficiently.

• Must be able to interact & work effectively with all sectors of the public.

Job Based Competencies

• Knowledge of clerical practices including compilation and presentation data.

• Knowledge of ticket sale policies and procedures, including credit card charging methods.

• Ability to maintain effective and pleasant working relationships with other Hall employees.

• Ability to deal with the public in a courteous and respectful manner to help resolve patron concerns and misunderstandings by providing polite and appropriate information and explanations consistent with established regulations and policies.

• Ability to operate computerized ticket sales equipment, telephone call center systems, calculator, and other related equipment accurately and efficiently.

• Ability to understand and follow oral and written instructions on an accurate and timely basis and to withstand pressures arising from sensitive public contacts and related work environment

• Ability to handle cash and perform computations accurately and efficiently.

• Ability to work changing and irregular shifts, nights, weekends, and holidays.

Responsibility

Under the direction of and responsible to the Department Head or designated representative. Receives instruction and supervision from the assigned supervisor. Once routines have been established, incumbent is expected to work on own judgment and initiative, referring to supervisors on unique problems, special situations, and unusual questions. Usually no supervision exercised.

Physical Requirements

Visual acuity is required for reviewing, checking, preparing and maintaining computer and manual files, as is manual dexterity to operate computers and other office equipment. Incumbent is required to have sufficient hearing ability to perceive information accurately at normal spoken word levels. Manual dexterity to operate computers and other office equipment is required.

Public Contact

Extensive and continuing public contacts are an essential requirement of this position and involve furnishing information and data on Hall procedures, practices, rules and regulations, performances, and in helping resolve customer problems and concerns in a courteous and effective manner.

Retirement Benefit

The City of Sarasota made the transition to become a Florida Retirement System (FRS) employer effective December 1, 2021. To learn more about what this benefit may mean for you, please visit MyFrs.com. Please note that if you are hired to work for the City of Sarasota as an FRS employer, you will be asked to complete a form to certify your FRS status, as there may be an impact to any FRS benefit you are already receiving.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Jake Brown our ADA Coordinator. Jake can be reached via email at [email protected] or via phone at 941-263-6299.

For questions pertaining to general employment or job application status, please call 941-263-6476, or email [email protected]