Position Summary

As a Billing Specialist at Blackbird Health, you will join our growing Revenue Cycle Management (RCM) team under the direction of the Senior Manager of RCM. In this role, you will manage insurance Accounts Receivable (A/R) and serve as a key point of contact for patients and families navigating billing or insurance questions. You will resolve denied claims, handle payment posting and refunds, verify patient eligibility, and collaborate closely with clinicians to ensure a seamless, supportive billing experience.

What makes you, you:

• Outstanding communication skills with a strong focus on customer service and patient advocacy.
• A collaborative mindset with a desire to work in a supportive, collegial, and cooperative environment.
• Resourceful and proactive with strong initiative, problem-solving skills, and good judgment.
• Open to professional feedback with the flexibility to adapt in a dynamic, growing organization.
• High integrity and dedication to maintaining confidentiality in accordance with HIPAA guidelines.

How you’ll make an impact:

• Resolve insurance claim denials and work directly with insurance providers, payers, and third parties to ensure timely and accurate claim reimbursement based on contracted rates.
• Investigate claim denials via insurance portals to resubmit clean claims or draft formal appeals when necessary.
• Contact patients and families via phone, email, and patient engagement platforms to update insurance or payment details, set up payment plans, and answer billing inquiries.
• Process credit card payments, review and process insurance and patient refunds, and ensure patient responsibility is accurately reflected on invoices.
• Partner with Blackbird clinicians and internal teams to resolve billing issues related to patient payments or insurance coverage.

The basics you’ll need:

• 2–4 years of healthcare billing experience working with insurance companies and EHR/PM systems (e.g., AthenaHealth, Epic, eClinicalWorks).
• 1–3 years of experience in a customer service setting.
• In-depth knowledge of medical billing procedures, CPT/ICD-10 coding, and insurance terminology.
• Demonstrated ability to maintain strict HIPAA compliance and patient confidentiality.

Nice to have:

• Prior billing experience in a behavioral health or pediatric healthcare setting.

Benefits

• Comprehensive medical, dental, and vision coverage available on day 1 of employment
• 401(k) with company match
• Employer-paid life insurance coverage
• Generous paid time off (PTO)
• Excellent administrative support and opportunities for long-term career growth
• Supportive work culture made up of intelligent, humble, compassionate, and hardworking colleagues