Join us on our exciting journey!

We are looking for a passionate Team Leader with a native/bilingual level of Dutch to join us at our Madrid Production Hub office! (basic French would be a nice to have).

The primary focus of the role will be to be responsible for planning team daily workload, gaining an in-depth knowledge about Belgium and Dutch healthcare system and managing ad-hoc projects.

If you want to play a key role in a multi-country, dynamic and committed team this could be the role for you!

What to expect:

• Manage daily distribution of the workload to the DBO and feedback to supervisor  

• Supports design and compliance of the SLA with Local Business  

• Develop & share knowledge with the team about healthcare system in Benelux

• Support the DBOs on particular complex requests 

• Ensure all DBO comply with their daily SLA workload  

• Ensure that SOPs are applied by all DBO and support them when necessary  

• Monitoring the team performance. Regularly updating team specific KPIs for quality assurance and productivity  

• Managing the delivery timelines in ad-hoc projects  

• Team documentation is updated in a clear and timely manner.
• First level escalation point of contact for the Local Office/Global Team. Has a strong sense of what needs further escalation to manager.

• Resolve or dispatch client complaints through ticketing system  

• Plan bank holiday shifts  

• Plans ad-hoc operations in coordination with local team, providing estimated deadlines and assess needed resources (internal or temp depending on workload of the team)  

• Define and distribute Proactive activities general quality of the Data Base  

• Participate in the identification of reference sources to be used for DB quality improvement  

• Ensure training and that SOPs are applied by all DBO and support them when necessary creating action plans to mitigate deviations on procedures.

• Keeps a fluid communication channel with Production Manager about risks and mitigation plans.

Skills & other requirements:

• Customer focus   
• Ability to plan, organize and manage resources and work  
• Verbal and written communication skills in Dutch and English (Basic of level of French desirable)

• Ability to proactively identify complex problems and needs, and develop solutions/recommendations to solve problems  

• Team management skills  

• Ability to effectively use spreadsheets and other office tools, to crossmatch data

• Ability to learn how to use complex reporting tools like (filter and criteria creation with logic formulas)

• Risk identification skills 

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, disability, veteran status, or any other protected status.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward, and whatever your career goals, we are here to ensure you get there!

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.