THE ROLE

We are seeking a highly organized and detail-oriented Benefits Coordinator to join our team. This role will support the benefits team in the administration of employee benefit programs across the region. The Benefits Coordinator will play a key role in ensuring accurate benefits enrollments, deductions, data management, vendor coordination, and employee support. The ideal candidate will be process-oriented, collaborative, and committed to delivering a high-quality employee experience while maintaining the highest level of accuracy and confidentiality. 

RESPONSIBILITIES  

Benefits Administration 

• Assist with the day-to-day administration of employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, and voluntary benefits. 
• Reconcile monthly benefits invoices against enrollment and payroll data, researching and resolving discrepancies. 
• Serve as a first point of contact for employee benefits inquiries and escalate complex issues as needed. 
• Coordinate with payroll to ensure timely and accurate processing of benefit deductions and adjustments. 
• Support employee leave of absence administration, including tracking documentation and maintaining records. 
• Assist with annual open enrollment activities, employee communications, system testing, and enrollment audits. 
• Support benefits audits and compliance reviews by gathering, validating, and organizing required data and documentation. 
• Liaise with benefit vendors to resolve enrollment, billing, and claims-related issues. 
• Maintain accurate benefits records and ensure compliance with company policies and applicable regulations. 

Payroll & Benefits Coordination 

• Partner with Payroll to review benefits deductions and ensure alignment between payroll and benefits systems. 
• Research and resolve benefit deduction discrepancies in a timely manner. 
• Maintain supporting documentation and audit files related to benefit elections, changes, and payroll deductions. 
• Assist with benefits-related payroll audits and reporting activities. 
• Ensure benefits transactions are processed within established payroll deadlines. 

EXPERIENCE & COMPETENCIES

• 1-3 years of experience in benefits administration or a related field 
• Highly organized, process driven and motivated individual who enjoys a fast-paced environment  
• Discreet, dependable and mature, maintaining the highest standards of confidentiality  
• Positive interpersonal manner and strong team player  
• Strong professional oral and written communication skills, with the ability to communicate with all levels of employees  
• Strong attention to detail and precise follow-through  
• Ability to provide high-quality employee experience