JOB RESPONSIBILITIES 

• Administer employee benefit programs including medical, dental, vision, life insurance, retirement, and voluntary benefits.

• Ensures all benefit enrollments, qualifying life events, status changes, and terminations are processed according to plan documents and federal/state regulations.

• Ensures that all exception/errors reports are worked and corrected in a timely manner

• Respond to associate and manager inquiries regarding benefit plans, eligibility, enrollment, and policies.

• Coordinate with third-party vendors to resolve benefit administration issues.

• Participate in testing of benefit system enhancements and vendor file updates.

• Maintain benefit records and ensure accurate data within HRIS and vendor systems.

• Support benefit reconciliations and assist with invoice auditing and payment processes.

• Assist with annual Open Enrollment planning, testing, communications, and execution.

• Prepare standard reports and assist with routine audits to ensure data accuracy.

• Support compliance activities including ACA reporting, COBRA administration, HIPAA privacy, and required benefit notices.

• Assist in documenting benefit processes and maintaining departmental procedures.

• Responds to court orders, medical support orders and other required documents as they relate to Benefits programs.

• Identify opportunities to improve processes and enhance the associate experience.

• Perform other related duties as assigned.

Minimum Requirements

Education

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.

Experience

• 2 years of employee benefits administration experience.

Knowledge, Skills and Abilities

• Working knowledge of health and welfare, retirement, and leave administration.

• Experience working with HRIS platforms (Workday preferred).

• Strong customer service and problem-solving skills.

• Excellent organizational skills and attention to detail.

• Ability to manage multiple priorities while maintaining accuracy.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Excel and Microsoft Office.

Work Conditions

Work Environment

• Work indoors during all seasons and weather conditions

• Limited amount of local and/or multiple location traveling required

• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises including evenings.