Position Summary:

This position is responsible for assisting guests with their luggage, greeting and welcoming them to the hotel and pleasantly escorting them to and from their room.

Primary Duties and Responsibilities: includes but not limited to:

• Escorts guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel Porte

• Assists guests with the loading and unloading of luggage to and from their vehicles

• Stores and retrieves guests’ luggage and personal belongings at the Bell Desk

• Informs guests of hotel services offered and effectively communicates room features

• Maintains full knowledge of Mohegan Sun property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming process

• Assists with the preparation, arrival and departure of all corporate, convention and bus groups

• Delivers luggage and pulls bags for entertainment, bus and convention groups

• Assists guests with dinner and spa reservations, transportation needs and provides professional shoe shines

Secondary Duties and Responsibilities:

• Answers the Bell Desk phone according to department policies and procedures

• Assists with the coordination of special guests requests with VIP Services

• Assists in other areas of Hotel Operations including, Aquai reception, Front Office, Concierge and Pool, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent

• Six months of experience as a hotel Bell Person/Doorperson or one year of experience in a hotel guest services position

• Must be able to communicate effectively in English

• Previous experience in a guest contact position

• Must possess excellent interpersonal and communication skills

Competencies:  Incumbent will master the following competencies while in this position:

• Strong written and verbal communication skills

• Strong organizational and multi-tasking skills

• Superior customer service skills

• Basic computer skills

• Extensive knowledge of the property, local areas and destinations

• Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

Training Requirements:

• Knowledge of systems used by Hotel Operations

Physical Demands and Work Environment:

• Must be able to stand, walk, reach, bend or sit for extended periods of time

• Must be able to lift up to 50 lbs.

• Must be able to work various shifts and flexible hours

• Must be able to work outdoors in all types of weather conditions

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  Mohegan Sun reserves the right to make changes to the above job description whenever necessary.