POSITION SUMMARY:

The Bartender is responsible in completing all assigned tasks with the highest level of quality.

They deliver products and services, exhibit guest relations through knowledge and experience in accordance with the vision, values and objectives of the Company.

PRIMARY RESPONSIBILITIES:

• Prepares and assembles orders in sequence, with the right techniques and makes quality checks before service, ensuring City of Dreams Mediterranean standards
• Ensures that all products and services are delivered accurately and in a timely manner
• Assists in waiter, host, cashier or steward tasks if requested by the Outlet Supervisor
• Exhibits a thorough understanding of all related services and products and the ability to recommend and upsell alternatives
• Keeps the Outlet and working stations clean and organized, both at the front as well as the heart of house
• Maintains back up supplies stock for the daily operations and anticipates busy demands by reporting any shortages
• Assists with monthly inventory checks on all bar operating equipment and supplies
• Anticipates guests’ need and strives to exceed their expectations
• Recognizes, welcomes the guests, smiles and maintains visual contact with every patron, greets all regular customers by name
• Holds a thorough knowledge of the casino and hotel layout in order to ensure that guest queries can be answered or referred promptly
• Ensures high standards of personal presentation and grooming
• Attends training sessions and meetings as and when required
• Adheres to all Company policies and procedures
• Reports accidents, injuries and unsafe work conditions to supervisors
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

KEY PERFORMANCE INDICATORS:

• Positive customer feedback
• Good knowledge of relevant products, services and procedures
• Continuous progress of Technical Skills

QUALIFICATIONS:

Experience

• Minimum 2 years of experience as a bar tender or similar, preferably in the Hotel industry
   

Education

• High School diploma
• Qualifications from a Bar tending school or similar is an advantage
• Diploma in Hospitality Management or similar is an advantage
   

Skills

• Knowledge of Bar related products, practices and equipment
• Excellent interpersonal and customer service skills
• Possesses strong organizational and time management skills
• Excellent command of English, Greek and other languages are highly regarded

   PERSONAL COMPETENCIES:

• Attention to detail
• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable