Overview:

Complete various operational responsibilities of a more complex nature related to processing and posting physical and image customer transactions and items received from Bank customers, branches, internal departments and other financial institutions.

Primary Responsibilities:

• Receive and prepare work for capture on scanning device.
• Complete data entry and data correction.
• Capture work on scanning device.
• Complete more complex balancing functions.
• Complete strikes and settlements of items processed, and if possible, resolve routine out-of-balance conditions.
• Assist with more complex training within the department.
• Complete specific system monitoring functions.
• Assist in monitoring workflow within unit and serve as escalation point for issues encountered by less experienced team members.
• Recommend procedural changes in the unit and assist with revisions once approved.
• Resolve routine problems independently; escalate more complex problems to management as needed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position ensures work is completed timely and accurately to meet the Department’s Service Level Agreements.   The department is a “to completion department” meaning all work must be completed the same day it is received.  In this regard, the jobholder will complete more complex balancing, strike and settlement functions.  The position assists with departmental system and workflow monitoring activities.  The position also serves as escalation point for issues encountered by less experienced team members, and also assists with employee training activities.

Education and Experience Required:

High School diploma or equivalent (GED) and a minimum of 1 year’s work experience

Proven data entry skills

Proven personal computer skills

Proven reconciliation skills

Education and Experience Preferred:

Some post high school education

Minimum of 2 years’ work experience

Minimum of 2 years’ banking experience within an operations unit or the department

Working knowledge of spreadsheet software

Location/Schedule: This position will require a hybrid schedule reporting onsite weekly in compliance with Bank policy out of Commerce Dr (Amherst, NY). The role is 35 hours/week, Mon-Fri 3 PM - 10 PM.

Location