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Sobre esta vaga de B2C Sales Supervisor na Carazo Enterprise SL

Carazo Enterprise SL · Presencial · Panama City, Panama, Panama

Purpose of the Role

Lead and grow Adrian Magnus's B2C sales into the US (and European) markets through structured, remote, phone-based selling — while building, training, supervising and holding accountable a team of sales agents. The role owns the sales pipeline, KPIs, forecasting and conversion performance for these markets.

Key Responsibilities

• Drive B2C sales remotely — primarily by phone — to retailers, specialty stores, lounges, wholesalers and distributors in the US and Europe.

• Build, train, coach and supervise a team of remote sales executives; drive discipline, accountability and conversion.

• Design, set and enforce sales KPIs: call activity, conversion rates, pipeline value, sales per agent and forecast accuracy.

• Build and maintain the sales process, phone scripts and objection-handling playbooks; manage CRM, pipeline stages and data discipline.

• Produce sales forecasts and performance reports for leadership.

• Coordinate with operations and logistics on order flow, inventory limits and invoicing to ensure reliable fulfillment.

Requirements

• Phone-based sales experience — proven, hands-on. This is the core of the role.

• Minimum 3 to 5 years of personal, hands-on sales experience.

• Minimum 3 years supervising / managing a sales team — a hard requirement. The candidate must have led a team of salespeople. Even if they have not personally sold in recent years, demonstrated team-supervision experience is still mandatory.

• Team building and KPI ownership — proven experience managing a team and setting, tracking and enforcing KPIs.

• Fluent English — working language for US/European B2C sales.

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Sobre a Carazo Enterprise SL

Carazo Enterprise is a premium cigar distribution company established in 2012. Since its founding, the company has become a trusted partner and distributor for many of the world’s leading cigar brands. Today, Carazo Enterprise proudly manages the distribution of over 30 premium cigar brands across Europe, the United States, and Latin America.

With a dedicated team of approximately 40 professionals, we operate across key international markets, ensuring that cigar enthusiasts and connoisseurs have access to the finest cigars available globally. Our strong logistical infrastructure, regional expertise, and commitment to excellence have made us a leading player in the global cigar industry.

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