In-Person

Periodic weekends and evenings

Pay Range:

PRIMARY PURPOSE

The Video Communications Administrator provides operational and technical support for the video collaboration service line, telehealth technologies and digital media platforms. The VC Administrator will work closely with the Collaboration team members on the video service line and solution implementations.

Major Responsibilities

• End-to-End AV Operations: Overseeing all audio-visual systems and ensuring seamless functionality across livestream broadcasting, video conferencing, and in-room AV setups

• Technical Support & Troubleshooting: Providing hands-on and remote support for AV systems, including setup, maintenance, and real-time issue resolution.  Supporting Mac and PC based presentations

• System Integration: Collaborating with vendors like Stryker, Medtronic, Boston Scientific, J&J, Proximie, and others to coordinate AV hardware needs and system integration for surgical training environments

• Strategic Collaboration: Supporting collaborative initiatives to enable telepresence, video segmentation, and bi-directional broadcasting for surgical education

MINIMUM JOB REQUIREMENTS

Education

Bachelor's Degree or equivalent knowledge

Certification / Registration / License

n/a

Work Experience

Typically requires 3 years of experience in video conferencing, unified communications and collaboration

Knowledge / Skills / Abilities

• In depth working knowledge of underlying IT technology associated with programs. Skill set to include: software administration, server/data base skills and knowledge of router LAN/ WAN and telephony architecture.

• Must be proficient in the use of the Microsoft Office (Excel, PowerPoint and Word) or similar products.

• Basic knowledge and practical application of video conferencing technologies and protocols.

• (H.320, H323, H.264, SIP and TIP, etc.)

• Working experience with major videoconferencing equipment such as: Codecs from Cisco, Tandberg, Polycom, Lifesize, Vidyo etc.

• Basic knowledge of MCU and control systems from Cisco, Polycom, etc.

• ISDN Network Infrastructure and Implementation (BRI and T1) H.323 Endpoints, Gateways, MCU's, and Gatekeepers.

• Experience in Audio Visual Solutions including: Videoconferencing, Multimedia, Distance Learning,

• Facility coordination or Networking systems preferred.

• Ability to test, troubleshoot and work independently to resolve both customer and executive management conferencing issues or problems with exceptional customer service skills.

• Basic networking understanding and skills including firewall and QoS compliance with video standards.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS 

• Ability to travel

• Must be able to sit, stand, walk, lift, squat, bend, twist, drawl, kneel, climb and reach above shoulders and work at heights at various times in the workday.

• Must be able to lift and carry up to 50 lbs at waist height a reasonable distance.

• Must be able to push/pull with 10 lbs of force.

• Must have functional vision, speech and hearing.

• Must be able to use hands with find manipulation when using computer keyboard.

• May be exposed to fumes, odors, dust and dirt.

• May be exposed to mechanical, electrical and chemical hazards; therefore protective equipment may be worn as necessary.

• Operates all equipment necessary to perform the job

• Comfortable working around live animals

• Comfortable working around human tissue

DISCLAIMER 

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.