Our Company

About the Role

Key Responsibilities

Meeting Kick-offs and Event Preparation

• Prepare spaces for meetings, internal presentations and routine events.
• Check microphones, audio systems, displays, presentation connections and video conferencing equipment before use.
• Help requesters start their meetings and confirm that presentation content and remote connections are working as expected.
• Identify faults or additional support requirements and raise them promptly with the event lead.
• Follow established room setup, testing and event preparation procedures.

Routine Event Delivery and Live Support

• Deliver assigned routine meetings and events in line with established procedures and guidance from the event lead.
• Monitor basic audio, video, conferencing and presentation requirements during live events.
• Troubleshoot common technical issues and keep organisers informed of progress.
• Escalate promptly when an issue exceeds your experience or could affect event delivery.
• Provide clear and professional support to presenters, attendees and event organisers.

Operator Support for Larger Events

• Assist as an operator on more complex events under the direction of the event lead or a senior technician.
• Support equipment setup, technical rehearsals, microphone operation, presentation playback and other assigned audio or video tasks.
• Follow agreed instructions, production cues and event runbooks.
• Check assigned equipment before and during events.
• Communicate clearly with the wider technical and event production teams.

User Guidance and Event Records

• Provide straightforward guidance to presenters and conference room users on the equipment required for their meeting or event.
• Help reset event spaces and return equipment following delivery.
• Assist with equipment checks, inventory activities and other event-related tasks.
• Accurately record requests, faults, actions and outcomes in Zendesk or a similar ticketing platform.
• Escalate outstanding issues to the appropriate team for follow-up.

Essential Experience and Skills

• Practical experience supporting meetings or routine corporate events, including room setup and the use of basic audio, video and presentation equipment.
• Ability to troubleshoot common AV issues during live use and recognise when escalation to an event lead or senior technician is required.
• Basic understanding of AV signal flow, microphones, displays, presentation connections and video conferencing equipment.
• Ability to follow established procedures, technical instructions and event cues.
• Ability to work effectively as part of a technical and event delivery team.
• Confidence providing clear, straightforward equipment guidance to presenters and meeting room users.
• Clear written and spoken English.
• A professional, composed and service-focused approach when supporting clients and event attendees.
• Accurate ticketing, record-keeping and documentation skills.
• Willingness to work onsite in Amsterdam and assist with equipment and inventory activities.
• Flexibility to work according to event schedules, including early starts and late finishes when required.

Desirable Experience

• Experience supporting Google Meet or Zoom meetings.
• Familiarity with Logitech conferencing equipment.
• Exposure to Zendesk, QLab, OBS, video switching, Companion or Stream Deck.
• Relevant AV, conferencing or manufacturer training.
• Experience supporting rehearsals or assisting with larger live, virtual or hybrid events.

Belonging at EOS