About this role:

At Wells Fargo, an Associate Operations Processor plays a foundational role in supporting the bank’s operational infrastructure. You’ll complete routine processing activities and help maintain consistent workflows to ensure that core business functions run smoothly and accurately. You will directly contribute to operational efficiency, reliability, and the bank’s ability to deliver consistent service across the organization.

In this role, you will:

• Support the execution of routine operational processes within established workflows
• Ensure work is accurately received, tracked, and completed in a timely manner
• Follow applicable policies, procedures, and compliance requirements when completing work
• Contribute to consistent workflow execution by following structured processes and guidelines to ensure compliance with internal standards
• Maintain organized documentation to support consistency and traceability of work
• Identify and escalate exceptions, errors, discrepancies or issues to more experienced team members or supervisors
• Prioritize daily work assignments to meet service level expectations and deadlines
• Collaborate with colleagues to support operational goals and process execution
• Provide information and operational support to internal partners and stakeholders.
• Performs a variety of operational tasks for the low to moderately complex processes or functions.

• Takes accountability for entire process from receipt of work to resolution and closure.

• Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.

• Duties may include - receiving and reviewing incoming work, contacting appropriate resources as needed, entering transactions RIDS application, verifying with accuracy, resolving complex customer/client requests using multiple resources and records.

• Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.

• Exercises some judgment within guidelines.

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• University degree in Business, Commerce, or any other discipline
• 0 to 1 year of experience in banking/Financial Services

• Alphanumeric data entry experience
• Excellent typing skills with accuracy of >=98%

• Strong analytical skills with eye to details
• Strong communication skills both written and spoken.
• Flexible with working in US operational hours i.e., India night shift.
• Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines.
• Working knowledge in quality or with back-office processing experience or its equivalent
• College graduate, preferably in Commerce
• Strong analytical skills with high attention to detail and accuracy

• Good verbal, written, and interpersonal communication skills.
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Typing (alphabet and 10 key numerical) data entry experience. Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
• Strong organizational, multi-tasking, and prioritizing skills
• Solid problem-solving skills.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

Job Expectations:

Shift timing- 24/7 (rotational shift)

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.