Join the creative revolution at XR!   

At XR, we're transforming how advertising gets made, managed, and delivered. As the global leader in advertising operations, we help brands, agencies, and media companies manage every stage of the advertising lifecycle through a single platform that connects production, assets, rights, delivery, and analytics. 

Join a collaborative team that's redefining the future of advertising. You'll work on meaningful challenges, help shape innovative products, and make a real impact for some of the world's leading brands. If you're passionate about advertising and technology and solving complex problems, we'd love to hear from you. 

The Opportunity

The Associate IT Support Engineer serves as the primary IT point of contact for the Burbank office, providing technical support for onsite and remote employees. This role combines hands-on desktop support with administration across Microsoft 365, identity management, endpoint tools, meeting room systems, and local network infrastructure. Working under the guidance of senior IT engineers, this position supports local and global projects, hardware refreshes, and continuous technology improvements.

End-User & Office Support

• Provide day-to-day technical support for onsite and remote users across Windows 11 and macOS environments, including laptops, desktops, mobile devices (iOS/Android), email, applications, and peripherals.
• Log, track, prioritize, and manage support tickets through the IT service desk system, maintaining ownership through resolution or appropriate escalation.
• Support meeting room audio/visual technologies and video conferencing systems (e.g., Logitech, Poly).
• Serve as the primary IT point of contact for the Burbank office, coordinating with global IT teams and external hardware/software vendors.

User & Device Lifecycle Management

• Manage employee onboarding and offboarding, including account provisioning, access adjustments, device imaging, hardware setup, and equipment recovery.
• Build, configure, deploy, patch, and maintain Windows and Mac endpoints, mobile devices, and tablets using tools like Microsoft Intune or Endpoint Central.
• Maintain accurate hardware and software inventory records while ensuring device compliance with company security standards.

Systems & Infrastructure Support

• Administer user accounts, groups, licensing, and access within Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint) and Microsoft Entra ID / Active Directory.
• Assist senior engineers with monitoring, maintaining, and basic troubleshooting of local network infrastructure, including Wi-Fi, DNS, DHCP, Group Policy, VPNs, and printers.
• Enforce established IT security procedures, configuration guidelines, and change management workflows.

Projects & Documentation

• Participate in local and global IT projects, hardware refreshes, software deployments, and system upgrades.
• Test software updates, OS patches, and configuration changes prior to broader deployment.
• Maintain clear technical documentation and contribute solutions to the team knowledge base.
• Identify recurring technical issues and proactively suggest improvements to IT systems and employee workflows.

Requirements

Essential Knowledge & Experience

• Approximately 2–4 years of professional experience in IT support, desktop support, or help desk roles.
• Strong troubleshooting skills across Windows 11 and current versions of macOS.
• Hands-on experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory and/or Microsoft Entra ID (user management, groups, permissions, SSO).
• Familiarity with endpoint management tools (e.g., Microsoft Intune, Endpoint Central) and software patching.
• General understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN) and IT security best practices.
• Experience using an IT service management system for ticketing and issue tracking.
• Willingness to provide occasional support outside standard business hours for maintenance, critical incidents, or project needs.

Preferred / Developmental Skills

• Experience administering Microsoft Intune, Entra ID, or Microsoft 365 services.
• Exposure to Windows Server administration, PowerShell, or scripting and automation tools.
• Familiarity with meeting room AV equipment (Logitech, Poly).

Personal Skills & Work Attributes

• Strong verbal and written communication skills with the ability to assist both technical and non-technical staff.
• Excellent problem-solving skills with a strong customer service orientation and issue ownership.
• Strong organizational skills to manage multiple priorities effectively in a fast-paced environment.
• Self-motivated, collaborative, and eager to expand skills in systems, cloud, and networking technologies.

*Pursuant to California's Pay Transparency Laws, the pay range for this position is $50,000-60,000; base pay offered may vary depending on job-related knowledge, skills, and experience.