Purpose and Job Summary:

The Insurance Compliance Associate is responsible for supporting the monitoring and enforcement of insurance requirements across a portfolio of commercial loan servicing assets. This role ensures that borrower provided insurance coverage aligns with investor, regulatory, and servicing standards, while proactively identifying and mitigating risk through timely compliance reviews and remediation efforts. This position operates in a fast-paced environment, requiring strong attention to detail, sound judgment, and the ability to manage multiple priorities. The Associate plays a critical role in protecting the company’s and lender’s interests by maintaining insurance compliance, supporting audit readiness, and collaborating with internal stakeholders, borrowers, and third-party vendors.

Essential Duties and Responsibilities:

• Conduct insurance policy compliance reviews to confirm alignment with servicing agreements and investor requirements
• Perform quality checks on vendor-completed compliance reviews to ensure accuracy and adherence to standards
• Identify non-compliant insurance items and coordinate remediation efforts with borrowers, insurance agents, and brokers to obtain appropriate coverage limits, terms, and deductibles
• Manage a pipeline of loans to ensure non-compliant items are resolved in advance of renewal deadlines and within established timelines
• Monitor workloads and proactively communicate risks, delays, or high-priority issues to management
• Respond to internal and external inquiries with professionalism, ensuring appropriate escalation and follow-through as needed
• Draft waiver and exception requests with minimal supervision for management review and approval
• Assist in the preparation and compilation of documentation and data samples for internal and external audits
• Support team coverage needs, including backup responsibilities for team members when necessary
• Participate in team meetings and contribute to knowledge sharing and continuous process improvement initiatives
• Maintain accountability for individual performance, deadlines, and team deliverables
• Build and maintain effective working relationships with internal stakeholders, external partners, and team members
• Execute lender placement and remediation activities to ensure gaps in required coverage are addressed and the lender’s collateral interest remains protected
• Perform additional duties and special projects, as assigned

Education, Skills, and Experience

• Bachelor’s degree or equivalent work experience preferred
• 1–4 years of experience in commercial insurance, loan servicing, or a related field
• Knowledge of core insurance coverages, including Property, General Liability, Auto, Crime, Flood, Wind/Named Storm, and Earthquake
• Understanding of commercial insurance principles and the ability to assess and mitigate risk
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with servicing systems or insurance tracking platforms preferred
• Strong organizational skills with the ability to prioritize and manage a high-volume workload under tight deadlines
• Demonstrated attention to detail and commitment to accuracy in data review and documentation
• Ability to work independently while contributing to a collaborative, team-oriented environment
• Effective written and verbal communication skills, with the ability to interact professionally with internal and external stakeholders
• Strong analytical thinking, problem-solving, and critical reasoning capabilities
• Ability to handle confidential information with discretion
• Adaptability and resilience in a dynamic, fast-paced work environment
• Positive, solution-oriented mindset with a focus on continuous improvement

Annual base salary gross: $80,000 - $90,000 (OH and Remote only). The base salary range represents the estimated low and high end of ORIX’s salary for this position based on geography. Actual base salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base pay is one component of ORIX’s total compensation package for employees. Other rewards and benefits include cash bonuses, long term incentives, health insurance, accident and life insurance, and retirement benefits.  Please visit our Benefits page for additional information.

Life at ORIX

We are committed to the health and well-being of our employees and offer a quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.

You Time

We want you to have the time needed to recharge and manage life with our competitive vacation policy, floating personal holidays, extensive leave options, our annual observed holidays, and more.

Family Care

Every family has a different journey and ORIX USA Group is proud to offer extensive benefit programs such as: infertility coverage, adoption support, child and elder care, fully paid maternity, and generous parental leave benefits to help you and your families along the way.

Flexible Work Arrangements

ORIX associates enjoy the advantages of our hybrid working model with a 3 day in-office minimum requirement.

ORIX USA is an equal opportunity employer, providing equal employment opportunities (EEO), and is committed to diversifying its workforce. All employees and applicants for employment will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. This policy applies to all terms and conditions of employment.