Responsibilities  

• Event planning and execution, e.g. curation of theme, content, engagement activities, schedule, and speakers. 

• Development of event collaterals and communications materials through online and offline marketing channels, including social media and brand campaigns. 

• Coordination with internal stakeholders (including branches, marketing, compliance, legal, communications and branding), external partners (e.g. community organisations and government agencies), and event vendors. 

• Logistics coordination & operations management, including venue/booth setup, IT/AV equipment, catering, collaterals, and on-site operational support. 

• Manage participant registrations and attendance records, including post-event evaluations and feedback collection to drive continuous improvement 

• Resource management including project timelines, budget, inventory of assets, collaterals and gift merchandise. 

• Manage administrative documentation and prepare management reports and presentations. 

Qualifications & Experience 

• Degree or Diploma in Business Administration, Marketing, Communications, Event Management, Social Sciences, or a related discipline. 

• 4- 5 years of relevant experience in programme management, event management, customer and community engagement, stakeholder management, or partnership development. 

• Experience managing customer events, roadshows, workshops, outreach programmes, or community engagement initiatives. 

• Experience working with government agencies, community organizations, industry associations, or external partners is advantageous. 

Functional Competencies 

• Strong event planning and project management skills, with the ability to manage multiple initiatives concurrently and deliver within tight timelines. 

• Proven experience coordinating end-to-end event logistics including vendor coordination, registration management, and onsite operations. 

• Strong stakeholder management skills with the ability to engage and collaborate effectively with internal and external partners. 

• Experience in budget administration, resource planning, and cost management. 

• Strong communication and presentation skills, both written and verbal. 

• Proficient in Microsoft Office applications, particularly Excel and PowerPoint for reporting and presentations. 

Personal Attributes 

• Highly organized with strong attention to detail and execution excellence. 

• Self-motivated, resourceful, and able to work independently with minimal supervision. 

• Strong problem-solving skills and the ability to respond effectively in a dynamic event environment. 

• Customer-focused with a passion for community and customer engagement. 

• Team player with strong interpersonal skills. 

Preferred Experience 

• Experience in managing events, customer programmes, financial literacy initiatives, and community outreach and education. 

• Familiarity with participant engagement tracking, feedback evaluation methodologies, and post-event analytics. 

• Experience working with cross-functional teams and external agencies to deliver impactful programmes and events.