ABOUT THE ROLE

The Experience Assistant Site Manager supports and facilitates the manager’s work. They assist in the daily operational management of the site and substitute for the manager in their absence. The assistant may have a different yet complementary profile to that of their manager. Assistant Managers will be welcoming and briefing clients, leading sessions, and ensuring customer loyalty.

Based in Orlando, the Experience Assistant Site Manager will sit within the local site Management Team and report directly to the Site Manager and Fever Originals Local team. You will support local operational decisions and assist in ongoing budget and operational optimization efforts. You’ll also actively work towards building the brand within the city community through community partnerships and private events. 

This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site, all while understanding and abiding by the policies and procedures set out by our Corporate Team and Production Partners. If you’re organised, high-energy, love being around people, and are comfortable managing a space, this is for you.

This role requires a flexible schedule, with availability on weekdays, weekends, and evenings, depending on session demand. Most of the work will be based onsite at the venue; this is not a remote role.

LOCATION AND ESTIMATED START DATE: November, 2026 in Orlando, FL. Note, this is not a remote job.

GENERAL RESPONSIBILITIES:

Operational & Experience Management:

• Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction.
• Manage, schedule, and delegate responsibilities to on-site staff. Ensure daily staff timecards and staff reports are accurate.
• Managers are expected to run different sessions themselves during the week, setting an example for the on-site staff. This is a hands-on role. 
• Ensure all experiences run smoothly and on time with minimal disruptions.
• Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
• Implement and uphold safety procedures to protect guests and staff.
• Oversee compliance with all local, state, and federal regulations and requirements.
• Complete daily show reports to provide to the Company, highlighting actions needed and taken on site, and complete incident reports, as needed

Budget & Business Management:

• Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables.

• Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience.

• Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability.

• Oversee inventory control and reorder supplies, as needed.

Community Development & Customer Service

• Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences.
• Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations.
• Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts. 
• Act as the public face of the venue, ensuring brand consistency and excellence in execution.

SKILLS & REQUIREMENTS: 

• 2+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry.
• An understanding of budgeting and controlling expenses and retail operations
• Leadership and management skills and ability to communicate effectively in oral and written communication  
• Excellent planning and organizational skills; ability to manage multiple priorities  simultaneously to ensure work is completed in a timely and productive manner 
• Friendly, energetic, and enthusiastic personality
• Comfortable with technology and basic troubleshooting
• Ability to problem-solve and think quickly on your feet.
• Ability to stand for extended periods of time; moderate level of physical ability is required  
• Reliable transportation and ability to arrive on time for scheduled shifts
• Flexible schedule (evenings, weekends, and holidays may be required).
• Proficiency in Google Suite (esp. sheets or excel)
• Strong commitment to equity, diversity, inclusion and accessibility; with the ability and  commitment to work with diverse groups in terms of gender expression, race, sexual  orientation, religion, ability, age, class and immigrant status  
• Encouraged to have knowledge of live entertainment and a certain passion for the brand; live events and/or theme park experience is a plus!  

o you'll work with

The SSI team is part of Fever Originals, the division responsible for building, managing, and scaling Fever's portfolio of recurring live experiences. SSI runs a global catalogue of IPs — immersive shows, concerts, and theatrical formats — across more than 100 cities worldwide.

As a Team Lead, you will be embedded in your regional office and work daily with colleagues across Growth, Marketing, Production, Operations, Finance, and Legal. You will interface with venues, local production partners, artists, and casting agents in your market.

The team is intrinsically motivated, international, and driven by the challenge of building scalable entertainment at a global level. People on the team come from leading companies within and outside the entertainment industry, including McKinsey, BCG, Amazon, Cirque du Soleil, Disney, Google, and Roland Garros.

What you'll do

As a Team Lead, you own the operations of your region. You are given a portfolio of live experience IPs and are fully accountable for their expansion, quality, and profitability in your market.

Business & IP ownership

• Own the Operational P&L for your region across all active IPs: revenue, costs, gross margin
• Expand your IP portfolio into new cities — identify venues, negotiate with local partners, and launch new markets while maintaining the quality and format standards of each experience
• Adapt global IPs to your local market: production format, casting, logistics, and programming — ensuring each show meets the audience quality benchmark
• Drive continuous improvement in ratings and customer satisfaction; diagnose root causes of quality issues and lead action plans to resolution
• Grow add-on revenue streams (merchandising, upsells, F&B, brand partnerships) and support new program testing in your market

Operations & KPI management

• Monitor and own the operational KPIs of your region: occupancy rates, audience ratings, capacity launch efficiency, and gross margin per show
• Use data tools and dashboards to stay ahead of performance gaps; build structured improvement plans and track results
• Ensure full adherence to Fever's operational guidelines and processes: launch cadences, reporting standards, production requirements
• Collaborate with Growth on capacity planning, marketing strategy, and pricing to maximize revenue across your IP portfolio
• Identify process inefficiencies and propose scalable solutions — improving how the team works, not just what it delivers

Team management

• Lead a team of 6 to 12 Project Managers and Producers. 
• Set clear goals and priorities, run regular 1:1s and performance reviews, and build a high-performance, accountable team culture
• Develop team members' skills and career paths; manage performance directly and proactively when standards are not met
• Foster Fever's values across the team — accountability, proactivity, data-driven decision-making, and entrepreneurial ownership

Strategic contribution

• Think beyond day-to-day operations: identify opportunities to improve the business model, test new formats, and grow Fever's footprint in your region
• Contribute to global team discussions on IP strategy, program development, and expansion priorities
• Represent your region in cross-functional forums and be a proactive voice on what is working, what is not, and what should change

Qualifications

• 5–8 years of experience in operations, general management, consulting, or a fast-paced startup environment — you have owned P&L and driven results
• Strong analytical skills: you use data to make decisions, not just to report. Comfortable with P&L analysis, KPI monitoring, and data tools
• Proven team management experience: you know how to hire, develop, motivate, and hold a team of 6–12 people accountable to high standards
• Operational rigor: detail-oriented and process-minded, with a track record of improving execution quality and identifying what is slipping before it becomes a problem
• Strategic mindset: you can zoom out from the day-to-day and identify the changes that would materially improve the business
• Strong communicator across all levels — effective at managing up, across functions, and down to your team in a global, cross-functional organization
• Entrepreneurial spirit: comfortable with ambiguity, fast-changing priorities, and full ownership without a complete playbook
• Native or highly fluent English; additional languages a plus depending on market

What you'll get

All positions at Fever include the following:

• Competitive compensation package: base salary and performance bonus (total compensation approximately of 63.000 USD gross/year)
• 40% discount on all Fever events and experiences worldwide
• Health and dental insurance
• Wellhub membership
• 22 days annual leave
• Hybrid working: office Monday–Thursday, work from home on Fridays
• Real ownership and impact from day one in a high-growth global category leader
• Professional and personal growth in a fast-moving, international environment

If you are interested in this role, please submit your resume below.