The Assistant Manager supports the Inventory Manager in leading daily warehouse operations and directly oversees the Inventory and Reverse Logistics teams. This role supervises the Reverse Logistics Lead and Inventory Lead, coordinates floor operations, inventory control, and returns processing, and uses operational data to improve stock accuracy, reverse logistics workflows, and fulfillment efficiency. The Assistant Manager also partners across departments to resolve complex discrepancies and implement scalable process improvements.

Success in this role is measured by inventory accuracy, timely and accurate returns processing, effective discrepancy resolution, safe operations, and continuous improvement across Inventory and Reverse Logistics workflows.

Responsibilities

• Operational Leadership: Directly supervise and support the Reverse Logistics Lead and Inventory Lead. Assign daily work, set priorities, manage performance, coach team members, and support their ongoing development.

• Reverse Logistics Strategy and Execution: Oversee Bulk, Return for Sale (RFS), and general inventory returns processing. Ensure Return Authorizations (RAs) are created on time, logs are accurate and current, and returned inventory is routed to the appropriate disposition channel. Manage Open Box processing, bulk partner returns, and charitable donations.

• Inventory Control & Discrepancy Resolution: Support overall inventory accuracy by maintaining cycle count schedules, auditing stock movements, and partnering with Receiving, Accounts Payable, and Member Services to resolve receiving and return discrepancies.

• Cross-Functional and System Coordination: Serve as the liaison between warehouse leads and partner departments to keep product, inventory, and return statuses aligned. Manage Jira ticket workflows for website and product-status updates, and maintain accurate system records in NetSuite.

• Data Analysis & Process Improvement: Analyze returns trends, inventory variances, and operational logs using Microsoft Excel. Proactively identify process gaps, mitigate operational risk, and implement scalable workflow improvements.

• Safety and Standards: Maintain a clean, organized, and safe work environment; reinforce warehouse safety protocols; identify and escalate hazards; and model compliance with established operating procedures.

• Operational Support: Complete additional assigned duties to support changing reverse logistics, inventory, and fulfillment center needs.

Requirements

Skills/Requirements

•     Hands-on experience with NetSuite ERP (or equivalent WMS) is required.

•     Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, and data analysis).  

•     Clear, professional written and verbal communication skills across technical, operational, and customer support channels.

•     Attention to detail is needed to ensure accuracy in data analysis, processing, and reporting of reverse logistics functions.

•     Excellent time management skills to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.

•     At least three years of experience in inventory control, reverse logistics, or warehouse operations, including demonstrated supervisory or team-leadership experience.

•     Proactive in identifying opportunities for process improvement, risk mitigation, and optimization of reverse logistics

management practices.

Preferred Education and Experience

•    Bachelor’s Degree

•     3+ years of experience in project-based work.

•     Basic knowledge of warehouse equipment- scanners, printers, pallet jacks, etc.

Supervisory Responsibilities

This position will have supervisory responsibilities.

Work Environment

This position operates on-site at the GOVX Fulfillment Center in La Vergne, Tennessee, across both a professional office environment and an adjacent warehouse facility. The role routinely uses computers, phones, photocopiers, printers, and packing equipment.

Physical/Mental Demands

•     Physical – This role will require some lifting to 40 lbs.

•     Mental – Problem-solving, making decisions, interpreting data, organizing, reading/writing.

•     Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel

No travel is expected for this position.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Benefits

• Competitive pay.
• Paid Time Off, Paid Sick Leave, and Paid Holidays.
• Competitive insurance benefits including Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Account (FSA), Health Savings Account (HSA) available.
• Voluntary benefits including Critical Illness, Group Accident, and Voluntary Life.
• 401(k) retirement plan with discretionary company match.
• Employee discounts on the GOVX website.
• Opportunities for career advancement and training.

Pay Range
$60, 000 - $62,000 annually, with benefits listed above.

AAP/EEO Statement
EOE/Veterans/Disabled

The position will require the successful completion of a background check and drug testing before starting employment.

About GOVX, Inc.

Savings for Those Who Serve

GOVX was founded in 2011 to offer exclusive benefits to those who serve our country. The GOVX membership is comprised of current and former members of the American military, law enforcement, firefighting, medical services, and government personnel. We are dedicated to supporting these communities and to offering unique value to our members, while delivering an authentic platform for brands to reach our growing customer base. As the largest and fastest growing digital platform serving this deserving audience, we are committed to stretching the limits of ecommerce to deliver the best assortment for our members’ on-duty and off-duty needs.