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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Asst Manager, Facilities 

Job Summary 
Assist the Facility Manager / Account Director in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives. 

Job Responsibilities 
Relationship Management  

• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction 

Compliance  

• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures 

• Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly 

• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices 

• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards 

Team Management  

• Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations               

Administrative Function  

• Support work order management for in-house staff and vendors as necessary. 

• Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending, and badging 

Any and all other duties and tasks assigned.        
Knowledge, Skills & Abilities  

• Bachelor’s degree            

• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant            

• Excellent customer, computer, managerial, verbal and written communication skills 

• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives 

• Basic knowledge of building systems (mechanical and electrical systems).   

Reports to respective Facility Manager / Account Director
Responsible for overseeing proper NCMMS use and configuration to meet internal and client 
objectives. Manage work order process, systems and associated data continuity, as it specifically 
relates to central and facility management/reporting and maximizing NCMMS capability. Track asset 
information, including spare parts and documentation. Comply with client NCMMS standards and 
specifications to ensure database/firm integrity and standardization. Responsible for monthly, 
quarterly, annual and ad-hoc reporting and systems analysis, including collation of monthly report 
using checklist to ensure all requirements and deliverables are submitted. Reports include work 
order activity, scheduled maintenance, service level compliance, labor reporting, project reporting, 
incident reporting and training. Responsible for system and user process documentation; developing 
new documentation as required and updates to existing documentation. Request system changes 
via CMMS Data Governance Process. Provide new user training, advanced user training, and new 
feature training. Develop and deploy inspection, assessment, and audit forms supporting the 
building facility and engineering team. Support and communicate issues/escalations with supervisor. 
Maintains liaison with facilities technicians and other management regarding work execution, 
necessity of altering schedules and labor power status. 
Responsible for subcontractor PO creation, serving as liaison with JLL corporate finance team. Assist 
with subcontractor vetting. Coordinate JLL training program. 
* The Assistant Facility Manager will have additional duties related to vendor onboarding and 
procurement support. 
Level of Authority 
Responsible for meeting work requirements for assigned services, authority to stop work due to unsafe 
conditions. 

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.