Company:

Marsh

Description:

We are seeking a talented individual to join our Asia Placement Hub claims team, part of our risk business at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Asia Placement Hub (APH) Claims Team Leader is accountable for APH claims oversight across multiple lines of business, including Property, Casualty, Terrorism, Energy, Power, Construction, and Financial & Professional Lines (FINPRO). This role provides overall leadership for APH Claims Operations, including day-to-day management of the APH claims team and operational oversight of the offshore COE team supporting claims administration, collections, and payments activity. The role also serves as the primary escalation point for claims, collections, and payment matters, ensuring timely resolution and consistent outcomes for clients and internal stakeholders.

We will count on you to:

• Provide overall leadership for APH Claims Operations, including day-to-day management of the APH claims team and operational oversight of the offshore COE team supporting claims administration, collections, and payments activity.
• Act as the primary escalation point for APH claims, collections, and payment matters, ensuring timely resolution of issues impacting client service, financial outcomes, operational risk, and stakeholder confidence.
• Lead stakeholder management and governance across clients, placing brokers, retail office colleagues, (re)insurers, claims experts, and internal partners (including Finance/Credit Control), ensuring clear ownership, responsiveness, and consistent outcomes.
• Own and drive operational governance, including establishing, monitoring, and improving KPIs and service standards; ensuring accurate and timely management reporting; overseeing quality assurance (QA) frameworks, file audits, and corrective action plans; and driving adherence to required processes, documentation standards, and controls.
• Lead and deliver continuous improvement initiatives and operational projects to strengthen consistency, accuracy, and efficiency across APH Claims Operations, including standardization of workflows between onshore and offshore teams.
• Provide people leadership responsibilities including coaching, mentoring, and developing team members (onshore and offshore); setting expectations, allocating workloads, and ensuring productivity and service levels; and supporting performance management, capability building, and succession planning within the team.
• Ensure basic to moderate level of technical oversight and coverage determination, including identification of relevant policies/coverage for incoming claims.
• Oversee timely and accurate claim notification and lifecycle management with (re)insurers, including prompt claim registration on applicable system(s); issuance of required documentation (e.g., PLAs, RLAs, DLAs, debit/credit notes); appropriate tracking of claim movement, reserves (where applicable), and key milestones; and proactive and consistent communication to stakeholders as claims progress.
• Ensure disciplined execution of claims collections and payments processes, which may include collection of loss adjuster and expert fees through structured follow-up and escalation; coordination with Marsh Finance/Credit Control for reconciliations, settlement processing, and resolution of outstanding balances; and oversight of payment governance to clients and appointed claims experts, including controls and documentation sufficiency.
• Manage and resolve complex claims and operational issues (e.g., claim complications, process breakdowns, disputed collections), escalating strategically where required while maintaining accountability for end-to-end resolution.
• Ensure the delivery of prompt, clear, and accurate guidance to clients and internal stakeholders on claims-related matters, aligned to agreed service standards and governance requirements.
• Maintain governance over file management and documentation standards, ensuring physical and/or e-files are complete, auditable, and consistently maintained, including verification that all notifications, expert reports, correspondence, and updates are properly e-filed.

What you need to have:

• Proven experience providing operational leadership and oversight for claims operations across multiple lines of business (e.g., Property, Casualty, Energy, Construction, FINPRO).
• Demonstrated people leadership experience, including managing onshore/offshore teams, coaching and developing team members, and supporting performance management.
• Strong stakeholder management experience with the ability to manage escalations and drive governance across clients, brokers, (re)insurers, and internal partners.
• Solid understanding of claims administration processes, including claim notification, documentation, collections, and payments governance.

What makes you stand out:

• Experience driving continuous improvement initiatives and operational projects, including workflow standardization across onshore and offshore teams.
• Experience developing and managing QA frameworks, file audits, corrective action plans, and KPI/service standard reporting.
• Strong capability in managing complex claims/operational issues and disputed collections while maintaining end-to-end accountability.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.