Your Opportunity, Your Team

The Area Manager, Fulfillment Center Operations supports QVC’s fulfillment operations in Ontario, California. You’ll lead day-to-day activity for an assigned distribution department, guiding exempt and non-exempt team members to meet goals for safety, culture, cost, service, quality, and inventory accuracy.

Reporting to the Operations Leader, you’ll translate operational priorities into clear shift plans, develop employees, and partner across departments and site functions. You’ll use reports, operational controls, and team feedback to address issues, improve processes, and support reliable service for customers.

If you’re a practical, people-focused operations leader who can balance team experience with quality, service, and cost, this role puts you close to the work and its results.

Where You'll Work

• This role is fully onsite at our fulfillment center in Ontario, California. Candidates must be based in California. Relocation assistance is not available.

What You'll Do

• Lead department operations, assigning and reviewing work to meet productivity, volume, quality, service, and accuracy goals.
• Set daily and weekly priorities, coordinate staffing around operational needs, and support base and flex teams.
• Coach and develop team members through ongoing feedback, performance discussions, training, and cross-training.
• Review operational reports, key measures, audits, and error trends; identify root causes and coordinate corrective actions.
• Reinforce safe work practices, consistent policy and procedure compliance, and a fair, respectful, engaged team environment.
• Identify and support process improvements and projects that reduce cost, improve speed, and strengthen customer service, quality, and inventory accuracy.

What You'll Bring

• Experience leading warehouse or distribution team members and coordinating shift or department operations.
• Experience using a warehouse management system (WMS); Körber, Manhattan, WAMAS, or comparable distribution systems are relevant.
• Ability to review operational reports and performance measures, identify irregularities, and communicate or implement corrective actions.
• Experience coaching employees, supporting training, and promoting safe, consistent work practices.
• Practical problem-solving, planning, communication, and cross-functional collaboration skills.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.