About the Job 

Support the business growth objectives through managing the entire AR process for defined accounts within the Mexico market.  The focus of the role is to facilitate a reduction of the AR aged debt and to maximize the cash flow and revenue streams for LS&Co. KPI’s: DSO (Days) Collections and Overdue (%) reduction in Claims ($’s) in support of LSA Region achievement of the regional revenue and profitability plan.

• Maintain established controls and ensure established procedures (SOP’s - Standard Operation Procedures) are followed to achieve agreed targets.

• Build relationships with customers to proactively ensure timely collections of cash and identify potential issues to impact cash collections.  Various means; phone, email, dunning (mail merge/SAP S4)

• Identify drivers of past due invoices, working with manager to resolve and avoid recurrence.

• Monitor accounts for invoices coming due to ensure that payments will be received within terms. Proactively review customer account / statement / websites to ensure accurate timely collections.

• Cash Forecast analysis based on portfolio management.

• Ensure timely identification and resolution of disputes and claims on assigned account.

• Coordination with customers and internal stakeholders for resolution on Disputes and Chargebacks resolution

• Actively support the Credit Analyst bad debt, 3rd party collection. and legal activities.

• Support Cash Applications through research and resolve of missing/unclear payment remittance advice.

• Identify billing issues and work with appropriate teams to resolve.

• Attend relevant Meetings to support ongoing improvements and review ways of working to increase accuracy and on time payments, reduce Days Sales Outstanding (DSO), improved remittance handling and reduction of aged debt.

• Building proactive communications with internal and external stakeholders of the business including Accounts Payable, Finance, Sales, and Vendor party providers.

• Support LS& Co and customer accounting for the Audit requests.

About You 

• Minimum 3 years’ experience of business to business or .com Accounts Receivable and Collections.

• Technical experience with SAP or similar ERP system

• Fluent English - both Written and Verbal

• Excel – Intermediate to Advanced level

• High level Analytical Skills. Ability to accurately formulate and manipulate data, interpret, and draw conclusion and summarize findings. 

• Demonstrated experience with major business processes and associated functionality accounts receivable (collections and claims processing) finance.