Responsibilities / Tasks

We are looking for a motivated and enthusiastic Apprentice Service Administrator to join our growing team in Nottingham.

This is an excellent opportunity for someone looking to start their career in administration within a busy service and operations environment. You will gain hands-on experience while working towards a recognised apprenticeship qualification, supported by a dedicated team who will help you develop new skills and build your career.

As an Apprentice Service Administrator, you will provide administrative support to our Service Team, helping to ensure the smooth running of day-to-day operations and delivering excellent customer service to both internal and external customers.

With training and support, you will learn how to:

• Support the setup of new customer accounts and maintain customer records.
• Assist with raising and managing service calls.
• Create purchase orders and support invoice processing activities.
• Help issue work orders to Field Service Engineers.
• Maintain accurate records of engineer attendance, holidays, and absences.
• Support the preparation and distribution of engineer schedules and diaries.
• Assist with preparing service reports and updating business systems.
• Liaise with customers to schedule service visits and respond to enquiries.
• Update maintenance logs and ensure records are kept accurate.
• Support the team with general administrative tasks and documentation.
• Learn how to prepare customer quotations and service-related paperwork.
• Monitor and maintain data within company systems.
• Work closely with engineers, service managers, and other departments to support business operations.

Your Profile / Qualifications

• A positive attitude and willingness to learn.
• Good organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Basic knowledge of Microsoft Office applications such as Outlook, Word, and Excel.
• Ability to work well within a team.
• A proactive approach and willingness to take on new challenges.
• GCSEs (or equivalent) in English (4) and Maths(4)

Did we spark your interest?
Then please click apply above to access our guided application process.