Sobre esta vaga de Application Support (L1 / L2) na Makro PRO

Makro PRO · Presencial · Bangkok, Bangkok, Thailand

We are looking for a proactive and detail-oriented Application Support (L1/L2) to join our IT Operations team.

The role is responsible for support the production environment across multiple systems, covering L2 support, monitoring, troubleshooting, integration support, testing, and coordination with internal/external teams.

You will be working closely with L3 support and development teams to resolve issues efficiently and maintain service quality.

Key Responsibilities

Provide first-level support for application-related issues, , integration, data, and configuration issues. and service requests
Monitor application performance and system health (alerts, logs, dashboards)
Perform incident triage, analysis, and initial troubleshooting
Escalate complex issues to L3 teams with proper documentation and logs
Investigate issues using SQL queries, logs, and system monitoring tools
Execute basic data validation and correction in databases when required
Follow standard incident management and SLA processes
Maintain proper documentation of issues, solutions, and known errors
Participate in on call support or shift rotation if required

Requirements

Skills & Qualifications

Bachelor’s degree in Computer Science, IT, or related field

0–3 years of experience in Application Support / IT Support / Operations

Basic knowledge of SQL (querying, joins, data validation)

Basic understanding of system architecture and integration concepts
Strong analytical and problem-solving skills
Good communication skills (written and verbal) - English & Thai
Ability to work under pressure and meet SLA timelines
Shift-based working setup (depending on the work)

Technical Skills

Database: SQL (SELECT, JOIN, basic troubleshooting), Shellscript, Windows Server, and Integration support
Monitoring/Logs: Basic log analysis (application/server logs)
Others (optional but a plus):
Ticketing tools (ServiceNow, Jira, etc.)
Experience with Electronic Document Management / Electronic Document Processing systems.
Experience supporting integrated enterprise applications.

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Sobre a Makro PRO

MakroPRO is an exciting new digital venture by the iconic Makro. Our proud purpose is to build a technology platform that will help make business possible for restaurant owners, hotels, and independent retailers, and open the door for sellers by bringing together the best talent to transform the B2B marketplace ecosystem in Southeast Asia

Curious. Growth-mindset. User-obsessed. We search for talented people who each bring unique skills and behaviours that will help us build Southeast Asia’s next unicorn. Whether you’re in tech, marketing, finance or client/seller-facing roles, our people bring relentless passion, fast learning and a culture of innovation to every dimension of their work. Every member of our team is open to new perspectives, willing to navigate uncertainty and brings humility and radical candour to the table at all times

We are bold, energetic, and thoughtful – grounded in our purpose and family culture, while driven by our passion for digital innovation. Our company is 70% technology, 20% retail, 10% logistics, and 100% heart. Every day, we use leading-edge technologies to understand and help food retailers, hotels, restaurants, caterers, and other businesses big and small navigate supply chain complexities and achieve their goals

But the best technology needs to be driven by passionate talent. Aspiring professionals who share our belief in collaboration, diversity, and excellence – those willing to think big, redefine what’s possible, and put customers at the center of their work

In return, our commitment to you is to offer a workplace like no other, where ideas can thrive and individuals can be themselves, where colleagues support each other and talent is fairly rewarded, where growth and learning opportunities are the norm not the exception, and where your career can reach new heights

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