Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Summary

We are looking for a Salesforce Developer to join our Go-To-Customer team and help build and enhance customer and partner-facing solutions on the Salesforce platform.

The role involves hands-on development across Salesforce Experience Cloud, Lightning Web Components (LWC), Apex, Flows, integrations, security, and sharing. You will work closely with product, business, QA, and engineering teams to deliver scalable and secure Salesforce solutions.

The role also provides opportunities to gain experience with Salesforce Revenue Cloud (RLM) and other modern Salesforce capabilities.

Key Responsibilities

• Develop and enhance Salesforce applications using Apex, LWC, Flow, and Experience Cloud.
• Build scalable solutions following Salesforce development and security best practices.
• Configure and maintain sharing, permissions, and data-access models.
• Develop and support integrations between Salesforce and external applications using REST APIs and authentication frameworks.
• Work with SSO and identity-management solutions for external users.
• Develop automated unit and integration tests and maintain strong code quality.
• Troubleshoot production issues and implement long-term fixes.
• Participate in the complete development lifecycle, including design, development, code review, CI/CD, deployment, and production support.
• Collaborate with cross-functional teams to translate business requirements into technical solutions.
• Learn and contribute to Salesforce Revenue Cloud / RLM capabilities.

Required Skills

• 2+ years of Salesforce development experience.
• Hands-on experience with Apex, Lightning Web Components, SOQL, and Salesforce Flow.
• Experience with Salesforce Experience Cloud / Communities.
• Good understanding of Salesforce security and sharing, including permission sets, sharing rules, and external-user access.
• Experience with REST API integrations and authentication concepts such as OAuth.
• Experience writing Apex unit tests and following Salesforce development best practices.
• Familiarity with Git, Salesforce DX (sf CLI), and CI/CD processes.
• Strong problem-solving and communication skills.

Preferred Skills

Experience in any of the following would be an advantage: Salesforce Revenue Cloud / CPQ, PRM, OmniStudio, Okta/SSO, enterprise Apex patterns such as fflib, GitHub Actions, automated testing frameworks, or Salesforce packaging.

Salesforce Platform Developer I certification is preferred.


#LI-GR1

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Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.