Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Role Summary

Software Development Engineers I support production operations while building foundational expertise in software engineering, cloud platforms, automation, and Site Reliability Engineering practices.

Responsibilities

• Monitor production applications.
• Execute standard operational procedures.
• Assist with deployments and production validation.
• Develop small automation utilities.
• Support incident investigations.
• Learn cloud operations and observability practices.
• Participate in on-call support under guidance.
• Contribute to reliability improvement initiatives.

Required Skills

• 2–4 years of software development experience.
• Good Java programming knowledge.
• Understanding of REST APIs.
• Basic SQL and database concepts.
• Exposure to Azure or GCP is preferred.
• Strong problem-solving ability.
• Willingness to learn SRE and production engineering practices.

As part of the Site Reliability Engineering (SRE) organization, every team member plays a critical role in maintaining the reliability and availability of our production systems.

This role supports a 24x7 production environment supporting business-critical applications.
All engineers are expected to participate in an on-call support rotation, including evenings, weekends, and public holidays as scheduled.
During on-call periods, you will be expected to respond to production incidents within defined response time objectives, troubleshoot issues, and work collaboratively to restore service as quickly as possible.
Candidates should be comfortable diagnosing complex production issues across applications, cloud infrastructure, databases, messaging systems, and integrations.
Participation in post-incident reviews, root cause analysis (RCA), and implementation of permanent corrective actions is an essential part of the role.
Team members are expected to continuously improve operational processes through automation, monitoring enhancements, and proactive reliability improvements to reduce recurring incidents.
Flexibility to collaborate with globally distributed teams, including occasional overlap with US business hours, is expected to support production operations and major releases.
A strong sense of ownership, accountability, and customer focus is essential, as ensuring platform stability and business continuity is a shared responsibility across the entire team.

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.