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General Summary:

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for reconciling DARTs systems. Researches, identifies, explains and reports reconciliation variances to minimize fraud risk.
• Prepares monthly reporting for the agency. This includes data scrubbing, analyzing and maintaining trends. Researches and explains significant variances to thresholds.
• Prepares reports for and makes recommendations to management based upon results of analyses/evaluations.
• Provides technical assistance and training to staff.
• Reviews customer comments report monthly. - Investigates and resolves customer concerns. Issues customer refunds.
• Performs data analysis of current fare program and regularly monitors performance.
• Build and automate reporting dashboards, data pipelines, and financial models.
• Performs complex analysis and provides recommendations for business research and operations related to fare collection systems. Requirements include analyzing and reporting on transactions and trends associated with cash, credit cards, and other means of payment; ridership data and other operational performance data; and budgets related to assigned projects.
• Analyzes potential areas of automation to determine user and technical needs and recommends possible solutions, including process redesign and individual programs. Develops methods for improving/optimizing user interfaces and maintenance protocols.
• Analyze, evaluate, and produce reports (both custom and system provided) relating to agency ridership, fare related revenue and ticket sales.
• Create and maintain departmental Standard Operating Procedures (SOP’s) for daily, weekly and monthly functions
• Ensure accurate fraud detection methods are in place and updated with industry standards.
• Provides support to senior staff in complex projects as directed.
• Performs other related duties as assigned.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

• Bachelor’s degree from an accredited college or university in Business, Accounting, Finance, Statistical or Data Analysis or related field.
• Two (2) years progressively responsible experience involving data analysis, account reconciliation, analysis of performance trends or related field.
• Pass a physical (medical) examination that includes a drug screen.
• Proficiency of PC software applications to include SQL, Tableau, Power BI, Microsoft Office or other related software applications.
• As a condition of employment, must pass a criminal background and credit check.
• High level of analytical ability required to find solutions to complex interpersonal, financial, administrative, professional, and technical problems.
• Able to analyze moderately complex data sets, to accurately summarize data, and to characterize causal relationships and interrelationships between and among variables.
• Ability to use various back-office systems, reporting tools and investigative methods to resolve customer issues, refunds and disputes are responded to in a timely manner
• Interpersonal skills required to effectively communicate with staff, all levels of management and non-supervisory employees, vendors, government entities, contractors, and others internal and external customers.
• Ability to use various back-office systems, reporting tools and investigative methods to resolve customer issues, refunds and disputes are responded to in a timely manner
• Ability to work independently to reach goals set by management.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
• Ability to write clearly and succinctly in a variety of communication settings and styles. Ability to make good decisions based upon a mixture of analysis, wisdom, experience, and judgment.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Ability to quickly find common ground and solve problems for the good of all.

WORKING CONDITIONS:
Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.