We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role

As an Analyst II, Business Systems Analysis, you will be responsible for the accurate analysis, implementation, and verification of change requests within agreed service levels. You will investigate requests, identify appropriate solutions, and collaborate with stakeholders to ensure successful delivery of operational changes. This role plays a critical part in maintaining service quality, reducing operational risk, and supporting client outcomes. Success is measured through accuracy, timeliness, quality assurance, and continuous improvement contributions.

What You Will Be Doing

• Analyse, implement, and validate change requests in accordance with established operational standards and procedures.
• Investigate issues, assess impacts, and determine effective solutions to support client and business requirements.
• Ensure all assigned requests are completed accurately within agreed service levels and quality expectations.
• Perform detailed verification activities to minimise operational risk and prevent processing errors.
• Collaborate with colleagues and stakeholders to support change implementation and resolution activities.
• Maintain accurate records, documentation, and audit trails for all changes and operational activities.
• Identify opportunities to improve processes, controls, documentation, and operational efficiency.
• Contribute to knowledge sharing, team capability development, and operational best practices.
• Support governance, compliance, and quality assurance activities to ensure controlled change delivery.
• Apply technical expertise and sound judgement to resolve complex operational requests and challenges.

Required Qualifications

• Demonstrated experience in analysing, implementing, and validating operational or system changes.
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues effectively.
• Excellent attention to detail and commitment to delivering high levels of accuracy.
• Experience assessing and mitigating operational risk through quality control and verification processes.
• Ability to manage multiple priorities and consistently meet established service level commitments.
• Strong communication and stakeholder management skills with the ability to work across teams.
• Experience creating and maintaining process documentation, procedures, and operational records.
• Degree in a relevant discipline or equivalent combination of education, training, and practical experience.

Preferred Qualifications

• Experience working within financial services, fintech, or highly regulated environments.
• Knowledge of change management, operational controls, and governance frameworks.
• Experience supporting process improvement and continuous improvement initiatives.
• Ability to coach, train, or support colleagues through knowledge sharing activities.
• Experience working across multiple products, platforms, or business applications.
• Familiarity with quality assurance methodologies and risk management practices.

What We Offer you

At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:

Opportunities to make an impact in fintech

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your community

Competitive salary and benefits

“FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is 98,050.00 - 130,000 PLN Annual and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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