Job Description

Where You’ll Make a Difference

• Manage inbound queries from IFF employees via the Ticket Service System
• Provide consistent and accurate support using the HR knowledge base
• Educate employees and managers on available HR resources and self-service tools
• Escalate or redirect inquiries to appropriate HR or external teams (e.g., Payroll)
• Maintain and update employee data in HRIS systems throughout the employee lifecycle
• Create and manage employee documentation and personnel files
• Handle sensitive information with discretion and sound judgment
• Identify and relay opportunities for process improvement
• Collaborate closely with stakeholders and support peers in problem resolution

What Makes You the Right Fit

• Fluent in English and French, both written and spoken
• Bachelor’s degree in HR or related field (preferred)
• Strong customer service orientation and issue-resolution mindset
• Excellent communication skills and attention to detail
• Comfortable handling confidential HR information
• Proficient in MS Office and typing
• Experience in HR or customer contact centers is a plus
• Familiarity with HR systems and policies is preferred
• Able to manage high volumes of inquiries with accuracy and timeliness

How Would You Stand Out?

• You’re proactive, analytical, and thrive in a dynamic, global environment
• You bring a passion for HR and a drive to improve processes
• You enjoy working collaboratively and contributing to team success

Why Choose Us?

• Hybrid work opportunity (3 days/week from home)
• Professional onboarding and continuous training
• Supportive, multinational work environment
• Attractive benefits including cafeteria and health insurance
• Learning and development programs from day one
• Team building activities and a strong sense of community

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more