Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Franchise Innovation

About Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Through secure data, technology, partnerships and innovation, we help individuals, businesses and governments realize their greatest potential.
The Mastercard Franchise model is the foundation of our global network, enabling trust, interoperability, scale and innovation across the payments ecosystem. The Franchise organization plays a critical role in protecting network integrity, enabling new business models, onboarding ecosystem participants and driving sustainable growth across traditional and emerging payment flows.

Overview
The Franchise Innovation team is responsible for developing and deploying innovative Franchise solutions that support Mastercard's customers and strengthen the payments ecosystem across Eastern Europe, Middle East and Africa (EEMEA). We work at the intersection of payments innovation, ecosystem enablement, compliance and business growth.

We are seeking a highly analytical and motivated Analyst to join our Dubai-based team. The successful candidate will support the development, promotion and execution of Franchise-enabled solutions that help customers grow while ensuring adherence to Mastercard Standards. The role combines customer engagement, data analysis, market intelligence, ecosystem monitoring and operational support for onboarding new participants into the Mastercard network.

This is an excellent opportunity for an individual seeking exposure to the rapidly evolving payments industry, emerging business models, digital commerce, fintechs, service providers and the broader Mastercard ecosystem.

Key Responsibilities
• Support the promotion and adoption of Mastercard Franchise solutions with customers across the EEMEA region.
• Assist in customer engagements by presenting Franchise programs, standards and value propositions.
• Develop internal and customer-facing presentations, reports and supporting materials.
• Analyze transaction data to identify trends, opportunities, risks and areas requiring attention.
• Support the onboarding and enablement of new Service Providers and other ecosystem participants.
• Assist in managing Franchise Innovation initiatives, ensuring milestones and deliverables are tracked effectively.
• Support process improvements, automation initiatives and operational excellence projects.

Requirements
• Experience in payments, merchant acquiring, e-commerce or payment network operations is required.
• Experience working with customers, data analysis, reporting and business insights is desirable.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent attention to detail and ability to manage multiple priorities simultaneously.
• Strong team player with good communication and presentation skills with the ability to engage both business and technical audiences.
• Ability to work effectively within a cross-functional and multicultural environment.
• Self-motivated, organized and able to operate with a sense of urgency.
• Strong stakeholder management and collaboration skills.
• Curiosity about emerging payment technologies, fintech innovation and evolving business models.
• Proficiency in Microsoft Excel, PowerPoint and Word.
• Fluent in English, any other language is a plus

Education
• Bachelor's degree in Payments, Business or a related discipline.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.