WHAT WE ARE LOOKING FOR:

Here at Tide, we are looking for a driven Fraud Alert Review Analyst with a good understanding of all concepts of Fraud. We need a passionate and proactive individual, who will help ensure Tide is taking all relevant steps to detect and prevent all aspects of fraud. 

This role is a key element of our Ongoing Monitoring team sitting within the first line of defence (1LOD). You’ll be responsible for ensuring we detect suspicious fraudulent activity, whilst providing great service to our members., You’ll do this through monitoring transactions and behaviours across our member base, whilst spotting and investigating potentially suspicious activity. We are looking for someone who is passionate about preventing fraud , who will help reduce risk to Tide, and let our members get back to doing what they love.

As an Analyst in Alert Review, Fraud you’ll be: 

• Analysing transactions across a variety of payment types and products, looking for signs of Fraud
• Confident in calling out potential efficiencies in our tools and processes used for transaction analysis 
• Confident in using a variety of tools to undertake different types of reviews and investigations, including open source investigation
• Managing your own case load to meet performance targets
• Consistently reaching the targets for Productivity and Quality 
• Prepare clear and concise SAR (Suspicious Activity Report) narratives, ensuring regulatory and internal standards are met.
• Maintain thorough records of evidence, decision-making rationale, and case progression steps.
• Make recommendations for process improvements to prevent future occurrences of fraud
• Establish good relationships with various departments throughout Tide to ensure good operational synergy
• Analysing transactions across a variety of payment types and products, looking for signs of Fraud
• Treating Tide members fairly by taking responsibility to ensure that their needs are met
• Conducting phone calls if required when gathering information from our members 

What makes you a great fit : 

• You are willing to work in a flexible shift pattern in a 24/7 operational environment.
• 1 to 3 years of experience in a Transaction monitoring, Fraud risk related role in financial services
• A good eye for detail and are able to identify suspicious activity.
• Ability to work well as part of a team; decisive; goal-oriented; proactive
• A genuinely curious mindset, asking the right questions at the right times, with a problem solving attitude.
• You have C1/C2 level of spoken and written English
• A keen eye for process improvements, looking how we can work leaner and more robustly.
• An analytical mind and are able to digest large data sets and spot patterns and trends with ease 
• A quick learner, explorer, multitasker and are happy to be in the defined shift 
• Exceptional communication skills, written and verbal. Are able to communicate with our members (including via telephone) , internal stakeholders & regulatory bodies if required
• You have C1/C2 level of spoken and written English

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy, our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities
• Night Shift Allowance