Job Description:

Key Accountabilities 

Expense Assistance    

·       Expense creation/submission assistance

·       Provide customer service support to members regarding expense reports.

·       Queries on Manager Approval / Finance Approval

·       Reimbursement status.

·       Research and resolve issues related to expense reports and Log Expense related issues electronically.

·       Exceptional approvals.

·       Monitor OOP reimbursements/Card related claims. Chasing/Escalating card holders/managers for on time submission/approval.

·     Ensure the confidentiality and security of all financial and member files.

·       Approval support (if Mgr. is terminated / OOO).

·       Processor review & final approval - Review employee expense reports for compliance, approvals, documentation, and business purpose both manually and via automated system. 

·       Approval limits maintenance.

·       Cognos Reporting responsibilities.

·       Maintain internal SOPs & documents.

·    Monthly reporting cycles on Concur, Finance data Ad-hoc data analysis of various finance related data sources, data-merging and slicing.

·    Monthly and ad-hoc reporting support for in-depth analysis of our spend to enable decision making on T&E 

 •  Review employee expense reports for compliance, approvals, documentation, and business purpose.

D365/ERP Integration Admin Responsibilities:   

·       Monitor posting errors and co-ordination with technical support team for resolution

·       Workday to D365 integration to be monitored 

·       Work with finance team on MDM related processes to release cost and profit centers. 

·      Clients/Projects mgmt. with FP&A team guidance. 

Key Personal Attributes

• Prior experience of Citi & AMEX card Management
• Prior experience of SAP Concur Expense
• Prior experience of AMEX GBT
• Knowledge of the Media or Digital sectors an advantage 

Knowledge and Qualifications   

Graduate/master’s degree in commerce/ICWAI/MBA/semi-qualified Chartered Accountant with 4 to 5 years of experience in Expense administration and T&E process.

Prior experience of managing the above said process for large corporations

Fluent Spoken English, strong communication, collaboration and relationship building skills across global cultures.

Willing to work in Americas shifts 

Prior experience in Service Now and help desk activities. 

Preferably familiar with finance concepts and reporting structures Nexelus, SAP Concur. 

Proficient with MS Word, Advance Excel and PowerPoint. 

Proven capability in communicating & partnering with all levels of the organization.

Preferably familiar with finance concepts and reporting structures using Concur and other ERP.

Senior stakeholder management skills. 

Clear record of driving end-to-end process improvements. 

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