Introduction

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Purpose

This role will execute the objectives set by the organization for the AIR operation team in Chongqing.  Focusing on delivering superior customer experience and drive profitability of the business handled.

Key ResponsibilitCarry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI’s).

• Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
• Has responsibility for handling daily FinOps tasks in line with process IOP’s and ensure quality of service is always maintained.
• Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
• Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Identify deviations in process as compared to IOPs and share the same proactively with the customer & reporting head.
• Respond to all enquiries in a timely and accurate manner & escalate difficulties as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow

Required Experience & Skills

• Graduate degree from university or business school.
• Diploma in Supply Chain Management / Logistics – Added Advantage.
• Excellent command of spoken and written English.
• Good working knowledge of MS Office products including Word, Excel.
• Good communication & interpersonal skill and should be able to build good working relationship.
• Drive for Results – Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
• Good Team Player, maintaining a “We first” instead of “I first”.
• Good stakeholder management skills and experience.
• Adapt to changes, basis business requirements.
• 5 years of working experience in customer service filed. 

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].