We are recruiting for an Air & Ocean Operator, who enjoys building strong relationships and delivering excellent customer service. Working closely with customers, suppliers and internal teams, you'll ensure the smooth movement of freight while providing support and solutions every step of the way.

At Rhenus, we believe everyone plays a crucial role, and our people are the cornerstone of our success. By contributing your unique strengths and your dedication, you help shape our collective impact on the global stage.   

We value practical solutions and quick decisions, empowering you to take ownership and make a difference.  By turning fresh ideas into reality, we embrace change and provide you with the opportunity to unleash your entrepreneurial spirit. 

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that embraces diverse perspectives and fosters collaboration.  We empower each other to drive growth and success.  

The future isn’t just built by the company – it’s shaped by each of us, working together.  Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou 

Main duties: to include, but not limited to:  

• Receiving bookings from customers, agents and overseas offices.
• Raising files within the Rhenus software system.
• Preparing customs clearance instructions and shipping instructions.
• Liaising with shipping lines, carriers and other service providers.
• Monitoring vessel arrival and departure schedules.
• Ensuring all shipping and customs documentation is correctly presented and obtained.
• Processing customs clearances, including Duty and VAT requirements.
• Maintaining customer spreadsheets and shipment records where required.
• Costing files and ensuring accurate revenue and cost allocation.
• Raising invoices to customers, agents and overseas offices.
• Raising Duty and VAT invoices where applicable.
• Investigating and resolving file queries and shipment discrepancies.
• Ensuring compliance with company procedures and customs regulations.
• Providing excellent customer service throughout.

• Experience in Air / Ocean Import and freight forwarding operations.
• Knowledge of both LCL and FCL shipment processes.
• Experience of customs procedures, including Duty and VAT processes.
• Good understanding of the freight forwarding and logistics industry.
• Proficient in Microsoft Office applications, particularly Word and Excel.
• Ability to manage multiple shipments and priorities simultaneously.
• Experience using freight forwarding software systems would be advantageous.
• Full training on in-house systems will be provided.
• GCSE English and Maths (or equivalent).
• A-Level qualifications would be advantageous.
• Relevant freight forwarding, logistics or customs qualifications would be beneficial but are not essential.