Agency

Department

PURPOSE

This position supports undergraduate admissions operations through the processing and review of applications, transcripts, and other admissions documentation, as well as front-line operational support of admissions systems and workflows. The position identifies and resolves routine processing, data, and workflow issues, supports departmental users, assists with testing and documentation, and escalates system-level issues to the appropriate technical team.

DESCRIPTION

Functional Area 1: Admissions Operations

Percent Effort: 60%

• Process undergraduate applications, high school and college transcripts, test scores, and other supporting admissions documentation.

• Review application files and requirements to determine admissions eligibility and support issuance of admissions decisions.

• Review high school and college transcripts to identify and appropriately code coursework and other admissions-related information.

• Review error reports and admissions records to identify, research, and correct data discrepancies.

• Prepare admissions appeals and supporting documentation for review by the Undergraduate Admissions Committee.

• Assist with residency, meningitis, and other admissions-related documentation and compliance requirements.

• Monitor admissions processing workflows to identify operational issues that may affect application processing, data accuracy, or timely completion of admissions records.

• Troubleshoot and resolve routine admissions processing, data, and workflow issues within established procedures and available system functionality.

Functional Area 2: Systems, Workflow, and Process Support

Percent Effort: 35%

• Serve as a departmental resource for admissions staff regarding established CRM, SIS, imaging, application, and related system workflows.

• Research recurring processing or system issues and document findings for resolution.

• Test admissions workflows, system updates, and process changes, and document results.

• Assist with validating data, workflow functionality, and communication processes following system updates or changes.

• Maintain process documentation, procedures, and job aids related to admissions systems and workflows.

• Provide training and front-line support to departmental users on established admissions system processes and functionality.

• Identify issues requiring system configuration, development, or maintenance and escalate them to the appropriate technical or Project Management team.

• Support communication campaigns and other enrollment-related processes using established system tools and workflows.

• Provide support for recruitment, admission, and retention activities sponsored by the Office of Admissions and/or Division of Enrollment Management.

Functional Area 3: Other

Percent Effort: 5%

• Perform other duties as assigned.

QUALIFICATIONS

• Associate's degree in a related field.

• Five (5) years of related experience.

• Additional education may be considered as a substitution for the minimum experience requirement.

  • Bachelor’s degree in a related field and three (3) years of related work experience. OR

  • Master’s degree in a related field and one (1) year of related work experience.

• Ability to effectively communicate technical information to non-technical users verbally, in writing, and in training presentations to groups or individuals.

• Experience in data compilation and analysis.

• Experience in a higher education setting.

PREFERRED QUALIFICATIONS

• Bachelor’s or Master’s degree in Computer Science or Higher Education Administration.

• Experience working with Banner, Laserfiche, and Argos.

• Experience working in higher education, admissions, supporting admissions processes, and enrollment operations.

• Experience working with CRM systems, including a background in designing and implementing complex workflows and reporting solutions.

 SALARY:  Up to $19.23 Hourly (Up to $39,998.40 Annually, Approximately)

NOTE: Employment may be impacted by the Presidential proclamation issued on September 19, 2025 and the moratorium issued by Texas Governor Abbott on January 27, 2026.

BENEFITS (rules, policies, eligibility apply)

From our generous benefits package and professional development opportunities, to our retirement programs and our commitment to service excellence, the Island University is an engaging and rewarding place to work.

INSURANCE:

• Medical

  • $0 - $30 per month for Employee Only coverage after university contribution ($920 value).

  • Up to 83% of premium covered by the university:

    • Employee and Spouse

    • Employee and Children

    • Employee and Family coverage

• Dental & Vision

• Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account

DUAL CAREER PARTNER PROGRAM

ON-CAMPUS WELLNESS OPPORTUNITIES

Work Life Solutions:

• Counseling, Work Life Assistance, Financial Resources, and Legal Resources

Tuition Benefits:

• Public Loan Forgiveness

• Book scholarships

• 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).

Retirement:

• Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)

• Voluntary Tax Deferred Account/Deferred Compensation Plan

Time Off:

• 8+ hours of vacation paid time off every month.

• 8 hours of sick leave time off every month.

• 8 hours of paid time off for Birthday leave.

• 12-15 paid holidays each year.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.