Essential Responsibilities:

• Serve as the primary point of contact for students, visitors, and community members through the campus information desk.
• Greet and register campus guests, verify purpose of visit, and direct individuals to appropriate departments.
• Maintain good public relations and a professional image for the services that are provided through the office.
• Answer telephone and greet visitors by transmitting requested information, document messages, and route information to appropriate personnel.
• Receives incoming mail and prepares outgoing mail.
• Maintain calendars, schedule appointments, and support designated on-campus and virtual meetings and workshops including follow-up as needed.
• Assist with the planning of admissions and enrollment events, meetings, and conferences including facility reservations and set-up, catering arrangements, audio-visual requests, securing overnight rooms, reservation lists, and nametag creation.
• Coordinate travel arrangements and reservations as needed.
• Order office and event supplies.
• Process financial documents (check requests, purchase requisitions, travel, etc.) and ensure timely completion.
• Proof admissions printed and electronic documents.
• Maintain privacy and FERPA compliance.

Other Responsibilities:

•  Provide cross‑trained backup coverage for the Enrollment Center during peak periods, staff absences, or high‑volume student traffic.
• Assist Enrollment staff with overflow tasks such as student intake, document processing, and appointment scheduling when needed.

Hiring Range:

• This role is budgeted between $16.00 and $17.00 per hour based on experience and qualifications.

Work Hours:  

• Typical business work hours, may be adjusted during peak times.

Minimum Qualifications:

• An Associate's degree is required.
• Excellent computer skills and knowledge of spreadsheets and word processing required.
• Must be able to maintain proficiency and competency in administrative support procedures with the ability to determine priorities.  

Preferred Qualifications:

•  Experience with Banner SIS, Salesforce CRM, and Microsoft Office suite, including Word, Excel, Outlook and Forms

Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:

Health & Wellness

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution

• Dental plan with no-cost preventive services and coverage for orthodontia

• Vision plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

• Wellness program with opportunities to earn $250 in Wellness Rewards

• Flexible Spending Accounts for healthcare (limited purpose) and dependent care

Retirement & Financial Security

• 10% employer retirement contribution, fully vested after two years

• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage

• Short-term and long-term disability benefits

Educational Benefits

• Fee remission for employees, spouses, and dependent children

• Tuition assistance for undergraduate, graduate, and doctoral programs

• Paid professional development opportunities

Work‑Life Balance

• Generous paid time off, including vacation, sick leave, holidays, and winter recess

• Flexible work arrangements where available

• Paid childbirth recovery leave (8 weeks)

• Paid parental leave (4 weeks)

Additional Perks

• Eligibility for Public Service Loan Forgiveness

• Additional discounts on gym memberships, transportation, and various retail services

Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.