Job Description:

Administrator

Bupa, St Albans, Hertfordshire (AL1 2PS)
Permanent
Full Time (40 Hours) Monday-Friday (occasional Saturday, optional)

£29,300 per annum

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

As an Administrator within our Health Clinics team, you'll play an essential role in ensuring the smooth running of our centre while delivering an outstanding experience for every customer. You'll support both the reception and administrative functions of the clinic, helping patients and colleagues alike by providing efficient, accurate and professional support.

This is a varied position that combines customer service, administration and operational support. You'll be responsible for managing customer enquiries, coordinating appointments, maintaining records and supporting the delivery of high-quality healthcare services. Working closely with clinical and administrative colleagues, you'll help ensure every customer interaction is positive and seamless.

You'll help us make health happen by:

• Delivering an exceptional customer experience for adults and children attending the centre.
• Greeting and welcoming customers, supporting them throughout their visit and ensuring a thorough checkout process.
• Managing incoming telephone calls, emails and customer queries professionally and efficiently.
• Booking, amending and rescheduling appointments across clinic systems including EXACT, BOSS and Meddbase.
• Preparing customer documentation, appointment packs, consent forms and clinical files. 
• Supporting the efficient management of customer reports and results, ensuring they are issued within agreed timescales.
• Processing payments, invoices, credit notes and other financial administration duties accurately.
• Monitoring stock levels, ordering supplies and processing delivery notes and invoices as required.
• Working collaboratively with clinical colleagues to ensure reports and customer information are delivered within agreed service levels.

Key Skills / Qualifications needed for this role:

• GCSE level education or equivalent.
• Previous administration and customer service experience within a busy environment.
• Strong communication and interpersonal skills, both written and verbal.
• Good working knowledge of Microsoft Office applications.
• Excellent organisation and prioritisation skills, with the ability to manage multiple tasks effectively.
• Experience working collaboratively as part of a team.
• A proactive, flexible and customer-focused approach.
• Audio typing skills and knowledge of medical terminology would be advantageous but are not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing.

Joining Bupa in this role, you'll receive:

• 25 days holiday, increasing through length of service, with the option to buy and sell leave.
• Bupa health insurance as a benefit in kind.
• Enhanced pension plan and life insurance.
• Access to a range of health and wellbeing initiatives and benefits.
• Discounts across a range of Bupa products and services.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus.

Our people are all driven by the same purpose, helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all our people to "Be You at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we'll offer an interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone who needs them.

If you have any questions regarding the role please feel free to contact [email protected] for more information

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