You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

JOB DESCRIPTION:

Job title:  Administrative Assistant II 

Job Code: C31002

Location: NY90

Hybrid work: 3 days in office with possibility of more days on-site, if needed

Job Summary

CNA has a dynamic opportunity for an experienced Administrative Assistant II to join our team in New York City (1166 6th Ave, New York, NY 10036). 

This position provides executive-level administrative and operational support to the SVP, Management Liability; SVP, Cyber E&O & Affinity Programs; and SVP, Financial Institutions & Financial Lines Wholesale. Responsibilities include managing complex calendars, travel, and expenses; coordinating meetings and events; preparing presentations and reports; supporting onboarding and office operations; and serving as a trusted liaison across business partners while maintaining the highest level of confidentiality and professionalism.

The successful candidate brings exceptional organizational, communication, and relationship-management skills, along with advanced proficiency in Microsoft Office applications, particularly Outlook, Excel, PowerPoint, and Word. Experience leveraging AI-enabled tools such as Copilot and analytics platforms such as Microsoft’s Power BI is preferred. Financial services experience is advantageous, as is the ability to adapt and perform effectively in a fast-paced, evolving environment.

The target compensation for this position in New York City is $87,000 + - based on experience.

Essential Duties and Responsibilities

• Provide proactive administrative, operational, and business support to senior leaders, enabling focus on strategic priorities and business objectives.

• Manage complex calendars, meeting logistics, travel arrangements, and expense reporting while anticipating conflicts and resolving issues independently.

• Draft, prepare, and distribute correspondence, reports, presentations, meeting materials, and other business documents using Microsoft Office and related technologies.

• Support business unit administration activities, including internal and external communications, team meetings, industry conferences, onboarding activities, and organizational initiatives.

• Maintain business information, records, databases, SharePoint sites, and other systems with strong attention to organization, accuracy, and version control.

• Gather, analyze, and summarize data to prepare reports, presentations, and business insights for leadership decision-making.

• Coordinate broker, agency, and business partner activities, including maintaining information in Power BI and other internal systems.

• Serve as a trusted point of contact for leaders, colleagues, and external partners by providing responsive, professional customer service and administrative support.

• Conduct research, compile information, and prepare recommendations or summaries on assigned topics.

• Support special projects and ensure deliverables are completed accurately, on time, and aligned with business objectives.

• Coordinate meetings, events, team activities, and travel logistics, and may record meeting notes and action items as needed.

• Assist with operational processes, including invoices, accounts payable activities, payroll/timekeeping support, facilities coordination, vendor management, and other administrative functions.

• Handle highly sensitive and confidential information with discretion, professionalism, and sound judgment.

• Collaborate effectively across a matrix organization and provide backup support to other administrative professionals as needed.

Perform additional duties and responsibilities as assigned.

Reporting Relationship

Senior Vice President, Underwriting

Skills, Knowledge and Abilities 

• Excellent written and verbal communication skills, including professional email, telephone, and business correspondence etiquette.

• Strong interpersonal skills with the ability to build relationships and collaborate effectively with internal and external stakeholders at all organizational levels.

• Exceptional organizational and time-management skills with the ability to prioritize multiple tasks, manage competing deadlines, and adapt to changing priorities.

• Demonstrated ability to work independently, anticipate business needs, exercise sound judgment, and proactively resolve issues.

• Strong analytical and problem-solving skills, including the ability to gather, interpret, and present information effectively.

• Proficiency in Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint; advanced PowerPoint and Excel skills preferred.

• Experience using AI productivity tools, such as Microsoft Copilot or similar technologies, and a willingness to learn new systems and tools.

• Familiarity with SharePoint, reporting platforms, and business intelligence tools such as Power BI is a plus.

• General knowledge of the insurance industry, financial services and business operations preferred.

• Ability to effectively navigate a complex matrix organization while maintaining a high level of service, accuracy, professionalism, and confidentiality.

Education and Experience

• College degree or coursework in Business, Accounting, Marketing, or a related field preferred.

• Typically, 4+ years of administrative experience, preferably supporting senior leaders or teams in a corporate, professional services, or insurance environment. Insurance industry experience is strongly preferred.

• Experience supporting business operations, executive administration, reporting, and project coordination preferred.

#LI-MA1

#LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $35,000 to $65,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.  For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]