About AlayaCare

At AlayaCare, we’re more than just a fast-growing SaaS company; we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 650+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you're early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.

About the Role

As an Accounts Receivable Specialist, you’ll play an important role in maintaining AlayaCare’s financial health by managing customer collections, applying payments accurately, and supporting reliable cash-flow forecasting. You’ll work closely with customers, Account Management, and Finance to resolve outstanding balances, investigate payment discrepancies, and keep customer accounts up to date. This is a hands-on role that combines customer account management, reconciliations, reporting, and process improvement, with opportunities to use AI tools responsibly to improve efficiency and accuracy in day-to-day work.

What You’ll Do

• Manage customer collections and follow up consistently to support timely payment.
• Prioritize accounts using aging, balance, risk, and customer circumstances.
• Resolve payment issues and disputes by partnering with customers and internal stakeholders.
• Apply customer payments and deposits accurately, reducing unapplied cash and discrepancies.
• Reconcile cash receipts to the general ledger and support month-end close activities.
• Analyze accounts receivable aging, collection performance, and payment commitments to inform cash forecasting.
• Improve collection processes, controls, documentation, and systems to increase accuracy and efficiency.
• Use AI tools responsibly to improve productivity while protecting privacy, security, and fairness.

What You Bring to the Team

• Intermediate accounting and bookkeeping experience, including accounts receivable, payment application, reconciliations, and general ledger activity.
• Strong analytical and problem-solving skills for investigating discrepancies and resolving account issues.
• Excellent organization and time-management skills for managing customer accounts and competing deadlines.
• Clear written and verbal communication skills for handling collection conversations professionally.
• Customer-service and relationship-management skills that balance customer needs with collection objectives.
• Exceptional attention to detail and commitment to accurate financial records.
• Experience with enterprise resource planning, accounts receivable, and collection systems.
• Working knowledge of AI tools and the ability to apply them responsibly in daily work.

Why Join AlayaCare?

Work With Purpose

At AlayaCare, you’ll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected, accessible, and human.

Grow in a High-Trust Culture

We believe in transparency, feedback, and assuming positive intent. Here, you’ll feel safe to share your ideas and career goals, and be supported to achieve them through mentorship, career mobility, and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From “Wellness Fridays” to volunteer time off, to flexible vacation, we make sure you have the space to recharge, contribute to your community, and live your best life.

Benefits That Matter

• Equity in a well-funded, scaling company.
• Comprehensive health benefits, telemedicine, and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events, summits, and social activities, both in-person and virtual, create meaningful connections across our global teams.

AI at Work

At AlayaCare, AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI, having used AI tools in practice, and being able to demonstrate how AI has helped improve the quality, efficiency, or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. We’ll support you with the tools, training, and coaching needed to succeed in an AI‑enabled environment.

Location and Work Model

This role is based in Toronto. At AlayaCare, our hybrid model includes 2 set in-office collaboration days/week, and it is expected that team members are present in the office on those days to foster connection, innovation, and teamwork.  

Ready to Join Us?

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review.

We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to mailto:[email protected].