Thank you for your interest in LSU New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin.  The required information is listed below in the job posting.  

You must complete all required portions of the application and attach the required documents in order to be considered for employment.  

Department

Job Description

• Assist in the preparation and distribution of collection notices, in coordination with the Director of Accounts Receivable, for both student and non-student accounts. Ensure that sound collection practices are followed to support the University's financial objectives while maintaining positive customer relationships and compliance with the Fair Debt Collection Practices Act

• Ensure compliance with university & system policies (internal controls, administrative policies, permanent memoranda, etc.) and relevant state & federal regulations (Title IV, Title IX, FERPA, etc.).

• Aid in the accurate maintenance and reconciliation of student accounts processing corrections and adjustments when approved.

• Contact students and non-students by email or over the phone regarding delinquent balances or missed payment plan installments.

• Assist with preparing monthly and quarterly reports; communicate with university officials concerning the status of these accounts.

• Responsible to respond to inquiries from students, parents, faculty, staff, third-party vendors, and others regarding payment of past due accounts.

• Assist with the Perkins Loan program and the day-to-day requirements of the program; Work with billing company to ensure accuracy of the individual students who have received the Perkin's Loan.

• Assist with outside agencies who are under contract to pursue those delinquent accounts which have been assigned as a result of the University having exhausted its in-house collection efforts.

• Responsible to assist in requesting and maintaining supporting documentation from the departments before establishing receivables.

• Responsible for creating student refunds, payment plans, and third-party receivables for accuracy.

• Participate in Fall, Spring, and Summer registration activities and assist in the Enrollment Cancellation process.

• Provide financial counseling to students withdrawing from the University and its financial ramifications to the student of early withdrawal.

• Process “Ad hoc” transactions and student payments at the Bursar Counter.

Required Qualifications:

• Bachelor’s degree or Associate degree with 2 years of student services experience in lieu of degree

• Good verbal/written communication skills.

• Ability to work effectively under pressure and with others.

Desired Qualifications:

• Experience with Workday ERP Student Financials System in the Bursar and Financial offices in a higher education setting.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section. 

• Detailed resume listing relevant qualifications and experience;
• Cover Letter indicating why you are a good fit for the position and LSU New Orleans;
• Names and contact information of three references;

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.