Essential Functions and Responsibilities

1. Greets visitors and answers any general questions at front desk.

2. Daily sorts mail for the Accounts Payable department and distributes to the appropriate AP processor.  Researches returned checks for updated addresses.

3. Finishes processing of the Bank C check runs after the checks are signed by accounting.

4. Organizes check distribution including mailing, contacting payees for checks to be picked up, obtaining signatures as necessary, and handling special mailing situations such as certified, FedEx, registered, etc.

5. Researches and provides answers to questions regarding Infor expense checks.

6. Maintains records for incentive reporting for any individuals receiving awards or prizes from Liberty University.

7. Reviews daily Wire and ACH posting registers for accuracy prior to filing.

8. Coordinates with student workers whenever necessary for front desk coverage.

9. May be asked to maintain several small vendor accounts on an as needed basis.

10. Helps with special assignments as requested.

QUALIFICATIONS AND CREDENTIALS

Minimum Qualifications:

• Tier I - High School diploma or equivalent customer service experience of 2-3 years
• Tier II – Bachelors degree with 4+ years of customer service/office experience in a related field
• Working knowledge of Microsoft Office Outlook, Excel, and Word
• Strong oral and written communication and customer service skills and strong attention to detail.
• Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
• Individual must not be in default on any federal student or parent loan
• Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i))

Preferred Qualifications:

• Previous Customer Service experience
• Associates Degree in Accounting (Tier 1)
• Bachelor’s Degree in Accounting (Tier 2)
• Fluent in Spanish or American Sign Language

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.

• Ability to communicate in a professional and Christ-like manner, resolving issues with an attitude of courtesy and respect.

• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.
• Display self-motivation and multi-tasking skills.
• Possess excellent listening and discerning skills.
• Strong organizational skills.
• Excellent computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature

Physical and Sensory Abilities

• Frequently required to sit for extended periods of time to perform deskwork or type on a keyboard    Regularly required to hear and speak in order to effectively communicate orally
• Occasionally required to stand, walk, and climb stairs to move about the building
• Occasionally required to handle materials, reach overhead, kneel or stoop in order to conduct business
• Regularly lift 10 or fewer pounds

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting.  It is well lighted and the noise level is moderate. 

Driving Requirements

If the employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position. 

Time Type

Location

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.