We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you would love this opportunity:

As an Accounts Executive (Accounts Receivable), you will play an important role in supporting Civica's global finance operations. You'll be responsible for ensuring customer accounts are accurately maintained, cash receipts are allocated efficiently, and finance processes are delivered in line with agreed service levels.

Working within a collaborative Accounts Receivable team, you will support a range of activities including cash allocation, customer master data management, remittance processing, invoice portal submissions, and query resolution across multiple regions.

This is an excellent opportunity for a finance professional who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering high levels of accuracy and customer service.

What you will be doing

• Accurately allocate and post customer cash receipts within agreed SLAs and KPIs.
• Review, code and prepare remittance advices for processing.
• Prepare cashbooks and support daily cash allocation activities.
• Produce daily cash allocation and cash receipt reports.
• Create and maintain customer accounts across multiple Civica regions.
• Process customer account amendments and maintain accurate master data records.
• Support customer data cleansing and continuous improvement initiatives.
• Manage remittance advice inboxes and supporting documentation.
• Submit invoices through customer portals and resolve submission exceptions.
• Investigate and resolve customer and stakeholder queries in a timely manner.
• Work closely with Credit Control, Revenue teams and other business stakeholders.
• Provide support across shared mailboxes and regional finance activities.
• Contribute to process improvements and operational excellence initiatives.
• Support business continuity requirements and provide cover across regions when required.

Requirements

What we're looking for

Essential

• Proven experience in Accounts Receivable, Credit Control, Finance Operations, or a similar finance environment, with a minimum of 3 years in a related role.
• Sound understanding of cash allocation processes and customer account management.
• Demonstrated ability to manage high-volume transactional activities while maintaining accuracy and efficiency.
• Strong attention to detail, with a commitment to delivering high-quality and reliable financial data.
• Well-developed organisational skills, with the ability to effectively prioritise competing demands.
• Good working knowledge of Microsoft Excel and finance systems.
• Analytical and solution-oriented approach, with the ability to investigate issues, identify root causes, and resolve queries independently.
• Strong communication skills, enabling effective collaboration with colleagues and stakeholders at all levels.
• A proactive mindset and a collaborative approach that contributes positively to team success.

Desirable

• Knowledge of customer invoicing portals.
• Experience with customer master data management and data cleansing projects.
• Understanding of Accounts Receivable controls and governance requirements.
• Working knowledge of NetSuite and Oracle.

Benefits

Why you'll love working with us 

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect: 

We're all different - and we love this about us. 

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

Flexible Work - we have comprehensive flexibility options including part-time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.