Sobre esta vaga de Account Manager - Government & Free Zone Acquisition (UAE nationals) na Emaratech

Emaratech · Presencial · Dubai, United Arab Emirates

This role grows noqodi's government and free-zone business: it wins new federal, emirate-level and free-zone entities, and keeps and grows the government accounts noqodi already serves. Government is noqodi's largest and most strategic segment, so protecting these relationships matters as much as adding new ones.

The Account Manager is the client's main point of contact at noqodi. They understand how each entity collects payments, propose the right noqodi solution, and see it through from first meeting to go-live and growth.

Key responsibilities

1. New business acquisition

• Build and work a pipeline of federal entities, Dubai Government departments, government entities in other emirates and free-zone authorities.

• Win new mandates for noqodi's payment collection services: payment gateway, POS, Pay by Link, wallet, direct debit and refunds and disbursements.

• Drive the onboarding of govt. entities onto noqodi’s platform, in line with noqodi's commitments.

• Offer free-zone authorities a solution for their own collections and, through them, noqodi's SME bundle (Business-in-a-Box) for the companies registered in the zone.

2. Existing account management

• Own the relationship with assigned government accounts and keep them with noqodi: zero loss of key accounts.

• Grow each account by adding payment methods, services and channels, and by moving more of its collections to noqodi.

• Hold regular account reviews with each entity: volumes, performance, issues and upcoming needs.

• Act as the escalation point for client issues, and work with Operations and Support until they are resolved.

3. Solutions, proposals and tenders

• Understand each entity's collection process, systems and regulations, and design the right solution with the Manager – Acquiring Business and Product.

• Prepare proposals, presentations and commercial offers, with pricing approved in line with noqodi's rate cards.

• Lead noqodi's responses to government tenders and RFPs.

4. Implementation and go-live

• Coordinate onboarding and integration with the client's IT team and noqodi's technical and operations teams.

• Track each project to go-live and make sure the entity starts transacting as planned.

• Follow up after launch on adoption, payment success rates and client satisfaction.

5. Market intelligence and reporting

• Track government digital-payment initiatives, new entities and changes in regulation and procurement.

• Share competitor activity and client feedback with the Manager – Acquiring Business and Business Intelligence.

• Keep the CRM up to date, and report pipeline, wins and account health every month.

Requirements

Education

• Bachelor's degree in Business, Finance, IT, Engineering or a related field.

Experience

• 5–8 years in sales, business development or account management with government clients.

• Experience in payments, banking, fintech or government technology services is strongly preferred.

• Track record of winning and growing government accounts in the UAE.

• Experience with government procurement, tenders and vendor registration.

• Existing relationships with federal, Dubai or Abu Dhabi government entities or free zones are a strong advantage.

Technical and payments knowledge

• How government entities collect fees and payments: online services, service centres, kiosks and smart channels.

• Payment products: payment gateway, POS, Pay by Link, wallets, direct debit and refunds.

• Understanding of card and wallet payments, settlement and reconciliation.

• Awareness of UAE digital-government programmes and payment platforms.

Skills

• Builds trust with senior government stakeholders; professional and well-presented.

• Strong communicator and presenter in Arabic and English, including formal written Arabic.

• Persistent and organised across long government sales cycles.

• Commercial judgement: balances client needs with noqodi's margins.

• Works well with technical, operations and product teams to deliver for the client.

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Sobre a Emaratech

emaratech Group is owned by the Investment Corporation of Dubai, is the leading technology and management consulting company in the Arab World that provides high end market strategies, online solutions, outsourced technology & advanced business information technology solutions for private & public sectors. Business Domain Knowledge includes border access & control, Government eservices, Security Services, Payment Gateways, ERP and real estate technology solutions. Services include product engineering, enterprise and custom online applications, systems integration, infrastructure hosting, business process re-engineering, IT & business consulting, quality management, project management and managed services.

https://www.emaratech.ae/

Our subsidiaries deliver essential services across bespoke solutions, digital payments, cybersecurity, real estate, and logistics, combining specialized expertise and tailored solutions to empower both the public and private sectors in a connected world.

Emaratech G is the dedicated technology partner of the General Directorate of Identity and Foreigners Affairs – Dubai (GDRFA), renowned for decades of innovation in border control, biometrics, and smart government services.

Specializing in document-free travel, AI-powered decision systems, and seamless visa processing, Emaratech G designs and operates solutions that enhance security, speed, and the overall customer experience.

From powering the Red Carpet Smart Corridor at Dubai Airports to enabling real-time decision-making through artificial intelligence, Emaratech G delivers with purpose, precision, and pride, supporting GDRFA in defining the future of global border innovation.

Emaratech Technology Solutions, serves as the group’s operational engine, building secure, intelligent, and interoperable platforms that power government, aviation, free zone, and enterprise services. With decades of domain expertise, the company transforms complex workflows into seamless, future-ready digital experiences.

Our Role:
By combining custom development with productized, platform-based solutions, Emaratech Technology Solutions delivers end-to-end consulting, engineering, integration, and operations enabling organizations to streamline processes, enhance security, and accelerate digital transformation.

Expertise:

Government and Smart City Platforms
Aviation and Airport Solutions
Free Zone Operations
Enterprise Digital Transformation

Why Choose Us:
As part of the Emaratech Group, we bring trusted innovation, operational excellence, and scalable solutions, helping clients build secure, intelligent, and interoperable digital ecosystems.

Cybranytech is a modern, technology-driven cybersecurity company dedicated to protecting businesses in an increasingly digital and complex landscape. Our name reflects our dual focus: “Cybrany” represents our deep expertise in cybersecurity, while “tech” highlights our commitment to innovative, cutting-edge solutions.

Mission: To empower organizations with proactive, intelligent, and scalable cybersecurity solutions that safeguard digital assets, ensure compliance, and strengthen business resilience.

Vision: To be the leading cybersecurity partner in the UAE and beyond, recognized for innovation, reliability, and customer-centric security services.

Our Services:

Security Operations Center (SOC) Monitoring
Application Security (AppSec)
Governance, Risk & Compliance (GRC)
Security Consulting & Advisory
Real-Time Threat Detection and Response
Customized Cybersecurity Solutions

Our Edge:

Comprehensive Coverage: Full-spectrum cybersecurity services under one roof
Regulatory Expertise: In-depth knowledge of UAE cybersecurity standards
Tailored Solutions: Strategies aligned to organizational goals and risk profiles
Real-Time Response: 24/7 monitoring and rapid threat mitigation
Client-Centric Approach: Acting as an extension of your team, not just a vendor

Challenges We Solve:
Cybranytech addresses complex, rapidly evolving cyber threats, limited in-house expertise, regulatory burdens, application vulnerabilities, and low employee cybersecurity awareness—turning security from a challenge into a strategic advantage.

https://cybranytech.com/

Noqodi is a UAE-developed payment gateway and digital wallet solution, initially launched by the Dubai Department of Finance (DOF) in partnership with Smart Dubai and emaratech to facilitate government and non-government fees. It functions as a comprehensive platform for both individual consumers and businesses, enabling secure, high-volume electronic payments.

Key Features and Services

Digital Wallet (eWallet): Noqodi provides a secure digital wallet that users can top up through various channels, including bank transfers, direct debits from partner banks, credit/debit cards, and exchange houses.
Multiple Payment Options: Users can make payments using their eWallet balance, linked credit/debit cards, e-cash, or direct debit from partner banks.
Government & Utility Payments: It is integrated with the Dubai Pay platform, allowing users to pay fees for over 40 governmental and semi-governmental entities, including DEWA, SEWA, Salik, and Etisalat.
High-Volume Transactions: The platform is specifically designed to handle large transactions, including those reaching millions of dirhams, a key feature for enabling government entities to move away from cheques and bank transfers.
Merchant Services: Businesses can register as merchants to accept online payments from customers, with features like automated collections, reconciliation, settlement, and refund processing.
Security & Regulation: Noqodi is built within the frameworks of the Central Bank of the UAE (CBUAE) and is certified with PCI DSS Level 1, a high standard for cybersecurity.
Accessibility: Services are available via a web portal and mobile apps (iOS and Android), and the platform supports one-click and QR code payments.

Noqodi serves a broad demographic in the UAE, including:

Individual Consumers: For managing personal finances, paying bills, and sending/receiving money.
Businesses (SMEs and Enterprises): For managing corporate payments, receiving customer payments, and automating financial processes.
Government Entities: As a primary, secure channel for collecting various government service fees.

The platform is designed to promote financial inclusion, aiming to serve blue-collar workers, tourists, and youth, who might otherwise have limited access to traditional banking services.

www.noqodi.com

Emirates Real Estate Solutions (ERES) is the partner of choice for providing technology solutions to the real estate developers, brokers, landlords and government to help them work better and build trusted, regulatory community for the real estate industry using innovative technologies. Since our inception in 2006, ERES has built strong reputation for being the first company having real estate solutions many parts of which are registered in 17 countries. To ensure a complete solution offering, ERES provides real estate solutions that cater for all real estate markets governed by best practices set by Dubai Land Department (DLD) and Real Estate Regulatory Authority (RERA) applying different commercial models that assures best service, quality and products are delivered. In the current economic downtime, the need to work with DLD and RERA and base the business processes of all systems ERES has, make sure to understand your real estate business and can deliver solutions that allow you to optimize and maximize efficiency and performance for business gain is imperative. ERES is committed to offering value added solutions and has a track record of success delivering diverse results through usage of these systems in DLD. ERES offering a vast array of professional and managed services to compliment ERES technology solutions.

ERES is your one stop shop for all your real estate business needs.

https://eres.ae/

ZAJEL is one of the UAE’s fastest-growing courier and logistics companies, delivering reliable, agile, and technology-driven solutions that go beyond distance and destination. Built on industry-leading expertise and a strong customer-first mindset, ZAJEL provides seamless domestic and international courier services tailored to evolving business needs.

Powered by a skilled team of logistics professionals, smart technologies, and a diverse, modern fleet, ZAJEL delivers cost-effective solutions across government, enterprise, SME, and e-commerce sectors. Our expanding service portfolio includes immigration and ID card services, customs declarations, mailroom management, legal and banking document handling, and end-to-end e-commerce logistics. Through a flexible operating model and strong public- and private-sector partnerships, ZAJEL consistently executes reliable first- and last-mile delivery solutions for B2B, B2C, and C2C customers making us a trusted logistics partner across the UAE.

https://zajel.com/

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