Account Manager

Location: Frankfurt (Remote)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Role:

The Account Manager leads a portfolio of restaurants and is responsible for the full customer lifecycle. From bringing the restaurants on to the OpenTable network to supporting them on how to use and get the most from being an OpenTable customer! 

This position is hybrid, with you working 40% remotely from home & 60% traveling domestically. (these percentages are an average)

This role requires you to be a native German speaker as well as have English language proficiency

In this Role you will:

• Nurture and build upon existing high-level relationships to serve as a trusted advisor to restaurants

• Act as an advocate for restaurant customers and resolve cross-functional issues

• Act as the high-level point of contact for restaurant customer concerns

• Assist restaurant management with configuration to optimise reservation flow

• Understand customer needs and identify sales opportunities to upsell Marketing assets to restaurants.

• Achieve company goals and sales objectives set quarterly

• Complete detailed report templates on the installation for Technical Support staff at OpenTable

• Place OpenTable reservation links on customer restaurant websites

• Track meeting activity and coordinate monthly meetings & QBRs with key customers

• Work with the Marketing team to help craft and implement restaurant-specific marketing programs and drive participation in promotional programs

• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

• Educate operators about trends in the industry and offer rare insight

• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Please apply if:

• You are a native German speaker and have English language proficiency

• 5+ years Account management or equivalent experience; validated customer service skills

• You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is strongly preferred but not essential.

• A good listener, capable of understanding restaurants business objectives and handling objections

• Ability to manage objections and comfortable with a consultative sales approach

• You are skilled at communicating new points of view to customers that reframe and challenge the way they view their business.

• You have outstanding negotiating skills that help drive business value during sales engagements.

• You are passionate about using data and analytics to advise decision-making and build cases

• Ability to work across many departments to take on problems and achieve results

• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

• Confident in the delivery of training and speaking in front of groups

• Excellent social and planning skills: task prioritisation, effective time management

• Strong writing, presentation and interpersonal skills

• You are proficient in the use of Google Suite and Salesforce CRM.

• Valid driving license and transportation (all business-related travel expenses reimbursed)

• Appreciate working in an unstructured and forward-thinking environment

• College degree required

Please note; we have a global recruitment team, so ask that your Resume is submitted in English. 

Benefits:

• Generous paid vacation + time off for your birthday

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations. 

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.