About The Role 🚀
As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will:
Build strong, long-term partnerships
Build and maintain strong relationships with strategic merchant accounts
Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
Define improvement plans with merchants based on data analysis
Identify new partnership opportunities and define improvement plans with merchants
Deliver customer excellence
Support stakeholders in their day-to-day use of Bigblue’s services
Monitor customer feedback and performance trends, and translate them into actionable improvements
Contribute to product and operational improvements based on merchant insights and market trends
Optimize internal processes and tools to improve the overall customer experience
Grow hand-in-hand
Contribute to our merchants’ strategic development and identify their metrics that drive growth
Identify potential signals of dissatisfaction and implement solutions to answer them
Suggest out-of-the-box initiatives to engage our existing merchants
Implement cross-selling and upselling strategies to address customer needs and unlock value
You would be a great fit if this sounds like you:
3+ years’ experience in customer-facing roles, including experience in logistics, fulfilment, e-commerce, or a related industry
Native-level French and professional proficiency in English
Strong communicator and relationship builder, comfortable managing multiple stakeholders
Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
Based in Paris or willing to relocate
Bonus points for 🥇
You have an entrepreneurial spirit, have founded a startup or a company in the past
You're passionate about digital and making life simpler with technology
You like solving new problems and are never settling for how something "has always been done"
You speak another language (Spanish, German
*It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)
