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Sobre esta vaga de Customer Success Manager na Nasoft.eg

Nasoft.eg · Presencial · Kuwait City, Al Asimah Governate, Kuwait

Nasoft is hiring for one of its clients, a leading company specializing in Accounting and ERP Services.

We are currently looking for a detail-oriented and client-focused Account Manager with a strong accounting background to manage and maintain long-term client relationships, ensure accurate account management, and facilitate smooth coordination between clients and internal teams.

The ideal candidate will have strong communication and interpersonal skills, along with a solid understanding of accounting principles, invoicing, payments, and account reconciliation. The candidate should also be highly organized, detail-oriented, and capable of effectively managing multiple client accounts and priorities.

Key Responsibilities

  • Manage and maintain strong, professional relationships with assigned clients.
  • Act as the main point of contact for clients regarding account-related matters.
  • Follow up with clients on invoices, payments, outstanding balances, and collections.
  • Prepare, review, and track invoices and account statements.
  • Monitor client accounts and ensure accurate and up-to-date financial records.
  • Perform account reconciliations and identify discrepancies when needed.
  • Coordinate with the Finance and Accounting teams to resolve payment and billing issues.
  • Follow up on overdue payments and maintain accurate records of collection activities.
  • Handle client inquiries related to invoices, payments, balances, and account statements.
  • Prepare regular account reports and provide updates on account status.
  • Ensure all client transactions and account information are properly documented.
  • Support the preparation of financial reports and account summaries when required.
  • Identify potential account issues and escalate them to the relevant team when necessary.
  • Coordinate with Sales, Finance, Operations, and other internal teams to ensure a smooth client experience.
  • Maintain confidentiality and accuracy when handling client and financial information.

Requirements

    • Bachelor’s degree in Business Administration, or a related field.
    • 2–3 years of relevant experience in Sales Account Manager or a similar role.
    • Strong communication and client relationship management skills.
    • Excellent follow-up and organizational skills.
    • Strong attention to detail and accuracy.
    • Good analytical and problem-solving skills.
    • Proficiency in Microsoft Excel and accounting/ERP systems.
    • Ability to manage multiple accounts and priorities effectively.
    • Good command of English, both written and spoken.
    • Previous experience in a client-facing role.
    • Experience working with international clients or handling accounts in different currencies.
    • Experience with CRM, ERP, or accounting software.
    • Strong negotiation and follow-up skills, particularly in payment collection.

Benefits

  • Working days : 5 days / week
  • Working hours : 8h
  • Social Insurance Provided
  • Medical Insurance provided
  • Working Model : Onsite
  • Working Location : Kuwait
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Sobre a Nasoft.eg

Nasoft is an HR Services Company providing specialized recruitment, outsourcing, and HR solutions. We focus on technical, functional, and administrative hiring to help businesses build strong, scalable teams.

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