Account Manager (6 Months FTC)

At Inspired Thinking Group (ITG), we help brands grow by bringing together marketing technology, content production, data and insight, and managed services. We work with our clients to simplify complex marketing challenges, helping them get campaigns to market faster, produce content more efficiently and keep their brands consistent. Combining technology with hands-on expertise and customer service, we help brands get more from their marketing investment.

We are looking for a customer-focused, proactive, self-motivated and used to working in a fast-paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production and artwork briefing process when you’re working with your clients.

Additionally, you’ll need a keen eye for creativity and brand guidelines, as you will be working briefing our studio designers and creative teams to produce premium artworks.

Your role will support on the core Heineken work with the rest of the team including both tech and services. You will be required to work on developing relations with each market and brand through delivering exceptional customer service and managing artwork briefs efficiently.

Moreover, you will need to be a whizz when it comes to our very own Storyteq technology. You will be required to show clients how the platform works, workflows and navigation and ensuring user management.

Responsibilities include:

• End to end management from briefing, quoting, brand guardianship to the delivery of artworks for all Heineken brands (BTL)
• Ensuring client briefs are within correct brand guidelines
• Providing brand consultancy to clients where their briefs require
• Working within our SLA’s to deliver all aspects efficiently and on time
• Ensure all relevant parties are always briefed and informed of project progress
• Co-ordinating projects through the appropriate internal departments at ITG ranging from product teams, service desk, studio to creative services
• Supporting the CS team with BTL support and packaging, when needed and during holidays
• Ensuring markets are trained correctly on our Storyteq technology
• Handle invoicing and month end tasks efficiently

 Requirements

• First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time.
• Basic knowledge of print and digitial activations
• Willingness to learn packaging
• Capable of managing multiple projects in a fast-paced setting.
• Excellent prioritisation skills
• The ability to build relationships and develop as part of a dynamic team
• Service minded approach, proven customer service experience
• Experience of working in an environment where priorities are constantly changing
• Commitment to the job and an overall team player

• A true team player with a positive and collaborative approach.
• Innovative thinker, always ready to find new solutions for clients.
• Calm and confident in handling challenging situations.
• Strong relationship-building skills with clients
• Methodical, organised, and detail-oriented.
• Keen to learn and adapt to new technologies.
• Proficient in Excel.

Benefits

Work’s a treat!

Perks at ITG — alongside a competitive salary, here's what you can look forward to:

• Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
• Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
• Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
• Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
• Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
• Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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