Job Family:

Travel Required:

Clearance Required:

What You Will Do:

This role will include clients in both in Northern & Southern California. Prefer candidates that can travel extensively are located in either Northern California, Southern California or Southwest regions to maximize client contact.  

The Account Executive is a Guidehouse Managed Services Director and is responsible for the both prosecution, identification and development of profitable business opportunities as well as ensuring all operations are successfully performed within the assigned individual revenue cycle projects. 

The Account Executive will serve as the primary client relationship executive and ensure best Revenue Cycle Management practices are developed and implemented for business process outsourcing or as a stand-alone service. The Account Executive will also oversee all new business activities related to the assigned projects. 

Ability to provide the analysis for the strategic vision necessary to ensure that the Company has the proper strategic and tactical plans to meet and/or exceed revenue growth objectives

Strategy and Business Development:

• Spearhead the development, communication and implementation of effective growth strategies, programs and processes..

• Create and implement standard playbooks for all clients consistent with standard operational procedures and SOP’s allowing for consistent performance of all revenue cycle metrics and KPI’s.

• Collaborate with the Senior Management Team to develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the Company in the Physician Services arena.

• Oversight of Division Business Planning and creation of Strategic Initiatives for the Company.

• Take on special projects and assignments where necessary.

Leadership and Continuous Improvement:

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.

• Continually seeks ways and means for improving the delivery and support of Hospital Revenue Cycle and Physician Services activities and programs.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all Hospital Revenue Cycle and Physician Services personnel, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions. 

Operations:

• Develops and implements policies and procedures related to all aspects of the Physician Services process.

• Monitors and researches regulatory changes and proposes actions to respond to changing legislation/regulations.

• Evaluates and directs efforts of Consultants and Analysts to improve clients’ Physician Services initiatives.

• Assists in on-site operational reviews of various Hospital Revenue Cycle and Physician Services processes at clients’ sites and publishes recommended action plans/proposals in consultation with client CFO.

• Develops and utilizes monitoring and reporting techniques and systems.

Client Responsibility:

• Responsible for development of Performance Indicators and communication with client regarding Performance Indicators.

• Responsible for a continual assessment of client needs and potential solutions available through Guidehouse.

• Responsible for internal quality and performance monitoring to ensure that client expectations are being achieved.

What You Will Need:

• Requires a Bachelor's Degree and a minimum 12 years of prior relevant experience or Associate's Degree and a minimum 14 years of prior relevant experience.(Relevant experience may be substituted for formal education or advanced degree.

• Relevant experience coming from a healthcare provider, payor, CBO, business office environment or an outsourcing company

What Would Be Nice To Have:

• Strategic and conceptual thinker and planner

• Strong verbal and written communication skills, including power point presentation skills at the corporate level, client “C” suite or board level.

• Strong problem solving, marketing analysis and evaluation skills

• Strong Physician and Hospital RCM background with a focus on driving improvements to yield, cash, days, and aging.

• Experience with either major or minor RCM modules within the common EHR’s of Epic, Cerner, Meditech, Next Gen, GPMS, etc.

• Ability to develop and implement a comprehensive business development and marketing plan.

• Experience with branding, product positioning and product launches

• Experience and understanding of sales and marketing functions

• Proficient in use of Excel, PowerPoint, Outlook and Word

• Ability to travel extensively.

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.